inriver PIM vs. Salsify

inRiver [PIM] is pretty easy to use. I can see a company with a more narrow product selection benefiting from this PIM. The challenge comes with the more SKUs and categories the company offers. Without our 3rd party implementor creating specialized imports for us, we would be having a difficult time managing mass data updates.

Incentivized

If you're looking for a tool to be able to syndicate singular products to other platforms, Salsify does well. Where it falls down a bit is when you're creating kits or bundles and trying to pass that data along to other applications. Overall, it's the best syndication platform we've found in the market.

Incentivized

• Query function is quite robust
• Job processing in tandem with current work is seamless
• Friendly UI
• Dual workspace is extremely helpful

Incentivized

• The customer service is AMAZING! They walked us through everything step by step... multiple times. They are also working with us on how to identify our goals.
• The platform is extremely user friendly.

Incentivized

• Missing the ability to be able to right click an item/product to open in a new tab
• Mass Asset/SKU management is not an out-of-the-box feature
• Shared folders area - few options to create a specialized area that you can block other users from deleting

Incentivized

• A better GUI interface
• Better support as at times it takes a while to hear back from them
• More user training have better efficiency on using the software

Incentivized

inRiver has been both helpful and responsive to our needs. Their customer service and ticketing system are top-notch - timely communications and followup

Incentivized

The team is very helpful and the product is very useful to us.

Incentivized

I am only giving it a 9 because they are working on streamlining the uploading process to make things easier on our end - once this is complete I would most likely give it a 10!

Incentivized

The team is extremely friendly and helpful. They came in for an in-house training and schedule calls to walk us through new features, etc.

Incentivized

The team at Salsify is the best to work with!!!

Incentivized

inRiver [PIM] seems to be a mid-pricepoint program. The UI is certainly the highlight but the functionality seems to lack when it comes to mass-maintenance of large amounts of information that reaches across Items/Products/Categories/Assets.

Incentivized

I was not directly involved in the purchase decision process to acquire Salsify as we started using it after it, but I can tell the Team decided on Salsify for a number of solid reasons including functionalities, price, integration options, and usability. Otherwise, we would have kept the older tool or decided on a different provider. Salsify took the lead as the ideal solution for us earlier this year.

Incentivized

• The ability to associate images to SKUs/items has aided the sales staff
• Web sales continue to rise
• Ability to have more than 1 Channel is being used

Incentivized

• Increased the productivity of the publish process.
• 5x products are published per partner in the same time it took earlier.
• Product information like pricing and images can be downloaded in a click.

Incentivized