TrustRadius

Gainsight Digital Hub

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gainsight Digital Hub
Score 8.4 out of 10
Enterprise companies (1,001+ employees)
Gainsight Digital Hub is a centralized destination that brings customers, resources, and products together. The hub helps users to engage, retain, and delight customers by unifying customer resources, leveraging dynamic search and AI capabilities, building an influential user community, and providing a single success destination for users.N/A
Pricing
Gainsight Digital Hub
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Gainsight Digital Hub
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeRequired
Additional DetailsSee our website for additional product information.
More Pricing Information
Community Pulse
Gainsight Digital Hub
Considered Both Products
Gainsight Digital Hub
Idan Teram | TrustRadius Reviewer
Idan Teram
Product Community Manager
Chose Gainsight Digital Hub
InSided tool was in our budget and provided us with more features. Other tools were way more expensive. The circle was great and cheaper and we worked with them before but InSided provided us with more features and integrations. Salesforce was almost triple the price so we have …
Top Pros
Top Cons
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Gainsight Digital Hub
Small Businesses
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Medium-sized Companies
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User Ratings
Gainsight Digital Hub
Likelihood to Recommend
9.1
(2 ratings)
User Testimonials
Gainsight Digital Hub
Likelihood to Recommend
Gainsight
Overall we have been happy with the functionality and ease of use of the inSided platform. Our ability to offer resources in an easy-to-navigate format through the knowledge base is friendlier and more effective than what we used in our previous KB. We are able to engage more with our customers as they offer ideas through the inSided platform. This will become more effective as our customer base grows.
HL
Heather Locke
Director of Customer Success
Read full review
Pros
Gainsight
  • Community
  • Integrations
  • Ideation
Idan Teram | TrustRadius Reviewer
Idan Teram
Product Community Manager
Read full review
Cons
Gainsight
  • The timing for sometimes for customer support could be improved.
  • Connecting with a customer success representative could be a little speedier.
  • Changing the names of groups could be easier! I figured it out, but it wasn't as clear or easy as I think it could be.
HL
Heather Locke
Director of Customer Success
Read full review
Alternatives Considered
Gainsight
InSided tool was in our budget and provided us with more features. Other tools were way more expensive. The circle was great and cheaper and we worked with them before but InSided provided us with more features and integrations. Salesforce was almost triple the price so we have decided to go with InSided.
Idan Teram | TrustRadius Reviewer
Idan Teram
Product Community Manager
Read full review
Return on Investment
Gainsight
  • Increased awareness inside the company
  • Make users more engaged
Idan Teram | TrustRadius Reviewer
Idan Teram
Product Community Manager
Read full review
ScreenShots

Gainsight Digital Hub Screenshots

Screenshot of Gainsight Digital Hub