TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Inspectlet

    Score7.9 out of 10
    N/AInspectlet is a web heatmapping tool. Features include heatmapping, session recording and form analytics.N/A

    Localytics

    Score6 out of 10
    N/AUpland Localytics helps you connect with mobile app customers on a deeper, more meaningful level.

    $95

    Per Application Per Month

    Pricing
    InspectletLocalytics
    Editions & Modules
    No answers on this topic
    Localytics
    $95.00
    Per Application Per Month
    Offerings
    Pricing Offerings
    InspectletLocalytics
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    InspectletLocalytics
    Small Businesses
    Smartlook
    Score8.8 out of 10
    EZ Texting
    Score9.1 out of 10
    Medium-sized Companies
    Crazy Egg
    Score7.9 out of 10
    EZ Texting
    Score9.1 out of 10
    Enterprises
    Crazy Egg
    Score7.9 out of 10
    Airship
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    InspectletLocalytics
    Likelihood to Recommend
    8.0
    (2 ratings)
    6.0
    (3 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    3.0
    (1 ratings)
    User Testimonials
    InspectletLocalytics
    Likelihood to Recommend
    Inspectlet
    Small organization with limited resource can really make use of [Inspectlet]. Its really user friendly and don't need much expertise or training to use and you can have the entire department using it the very next day its implemented. But if its a large company, you might be better off with other session replay tools.
    Incentivized
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    Upland Software
    For the price and the features available, Localytics is one of the best options. It is more robust in areas that we don't need it to be and overall there could be simpler flows for sending push notifications or performing actions that you need to do every week. Also, the data it sends back on how push notifications perform is basically useless. There needs to be more explanation on the impact notifications have on users. The data would always say that notifications drove less engagement but we would see engagement go up every time we sent a notification.
    Incentivized
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    Pros
    Inspectlet
    • Inspectlet does analysis of sessions really well. We were able to view our funnel and view sessions that completed and dropped-off at various points. Setting up the funnel and doing the analysis was very easy.
    • I thought Inspectlet was very easy to integrate. During the integration, I was able to send metadata that allowed for increased flexibility during analysis. I loved that Inspectlet integrated with Segment.io.
    • I thought the tool's pricing was positioned well for the features it offered.
    Incentivized
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    Upland Software
    • Great web interface which provides a couple of levels of pivoting and filtering of data
    • Straight-forward integration for simpler use cases
    • Access to raw data through S3 for use in your own data pipeline
    Incentivized
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    Cons
    Inspectlet
    • Be more consistent on recording the sessions
    • Create an approved chrome extension that can be used to link session replay ids we gather in our Analytics tool like Adobe to the actual Inspectlet tool
    • Lots of times main dashboard doesn't load. Make the tool more bug free.
    Incentivized
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    Upland Software
    • The biggest thing I would like to see with Localytics is the capability for more correlations. The limited amount of correlations available does restrict the type of analyses that could be done with the data.
    • An easier interface to move data into Microsoft Excel would be very useful, rather than creating annoying workarounds.
    • More/better automatically scheduled reporting, as well as an Excel plug-in to access the data rather than being restricted to the Localytics interface.
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    Likelihood to Renew
    Inspectlet
    No answers on this topic
    Upland Software
    There is a lot of competition. I would renew if there isn't anything more exceptional that would justify the re-coding and implementation load costs
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    Support Rating
    Inspectlet
    No answers on this topic
    Upland Software
    It would take several weeks to hear back from the billing team. It took 3 months to resolve an invoice last year. Their technical support is very responsive. I would typically get a response in under 24 hrs.
    Incentivized
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    Alternatives Considered
    Inspectlet
    I tried out several session recording tools. The things that really stood out to me about Inspectlet were the interface and integration. Inspectlet was easiest for me to integrate and start sending custom metadata. I also liked that you could set up Inspectlet to capture every session automatically. Finally, I really enjoyed Inspectlet's funnel reporting feature. It sped up useful analysis tremendously because most of the sessions we were interested in corresponded to funnel interaction.
    Incentivized
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    Upland Software
    We have not used other products but are going to start exploring making a switch to a new platform.
    Incentivized
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    Return on Investment
    Inspectlet
    • There is no dollar figure to put as an ROI but the value this tool provides is much much more than the investment.
    • To be able to know the site from users perspective is the best ROI anyone can expect
    Incentivized
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    Upland Software
    • Was our first provider of user-level event data
    • Allows for many users to easily answer their own questions before making requests of the data team
    • Raw data dumps gave the data team the ability to provide more in-depth analyses.
    Incentivized
    Read full review
    ScreenShots