TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Inspectlet

    Score7.9 out of 10
    N/AInspectlet is a web heatmapping tool. Features include heatmapping, session recording and form analytics.N/A

    UserReplay (discontinued)

    Score8 out of 10
    Enterprise companies (1,001+ employees)
    UserReplay was a usability testing tool for websites, web forms, and web applications. It has been discontinued.N/A
    Pricing
    InspectletUserReplay (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    InspectletUserReplay (discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    Best Alternatives
    InspectletUserReplay (discontinued)
    Small Businesses
    Smartlook
    Score8.8 out of 10
    Smartlook
    Score8.8 out of 10
    Medium-sized Companies
    Crazy Egg
    Score7.9 out of 10
    Crazy Egg
    Score7.9 out of 10
    Enterprises
    Crazy Egg
    Score7.9 out of 10
    Crazy Egg
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    InspectletUserReplay (discontinued)
    Likelihood to Recommend
    8.0
    (2 ratings)
    9.0
    (1 ratings)
    User Testimonials
    InspectletUserReplay (discontinued)
    Likelihood to Recommend
    Inspectlet
    Small organization with limited resource can really make use of [Inspectlet]. Its really user friendly and don't need much expertise or training to use and you can have the entire department using it the very next day its implemented. But if its a large company, you might be better off with other session replay tools.
    Incentivized
    Read full review
    Discontinued Products
    Great for online businesses who are well established and want to refine their UX/site performance.
    Incentivized
    Read full review
    Pros
    Inspectlet
    • Inspectlet does analysis of sessions really well. We were able to view our funnel and view sessions that completed and dropped-off at various points. Setting up the funnel and doing the analysis was very easy.
    • I thought Inspectlet was very easy to integrate. During the integration, I was able to send metadata that allowed for increased flexibility during analysis. I loved that Inspectlet integrated with Segment.io.
    • I thought the tool's pricing was positioned well for the features it offered.
    Incentivized
    Read full review
    Discontinued Products
    • Identifying an issue and quickly understanding what the financial impact is
    • Seeing how users use and interact with your site, by device
    • Reporting on custom events
    • Quickly finding a session and replaying it, to watch it back.
    Incentivized
    Read full review
    Cons
    Inspectlet
    • Be more consistent on recording the sessions
    • Create an approved chrome extension that can be used to link session replay ids we gather in our Analytics tool like Adobe to the actual Inspectlet tool
    • Lots of times main dashboard doesn't load. Make the tool more bug free.
    Incentivized
    Read full review
    Discontinued Products
    • Having confidence in the reports/numbers it pulls
    • No function to email out weekly/monthly reports.
    • Insights are sometimes difficult to extract
    Incentivized
    Read full review
    Alternatives Considered
    Inspectlet
    I tried out several session recording tools. The things that really stood out to me about Inspectlet were the interface and integration. Inspectlet was easiest for me to integrate and start sending custom metadata. I also liked that you could set up Inspectlet to capture every session automatically. Finally, I really enjoyed Inspectlet's funnel reporting feature. It sped up useful analysis tremendously because most of the sessions we were interested in corresponded to funnel interaction.
    Incentivized
    Read full review
    Discontinued Products
    Very well, a similar but different system
    Incentivized
    Read full review
    Return on Investment
    Inspectlet
    • There is no dollar figure to put as an ROI but the value this tool provides is much much more than the investment.
    • To be able to know the site from users perspective is the best ROI anyone can expect
    Incentivized
    Read full review
    Discontinued Products
    • Confirmed our low basket abandonment
    Incentivized
    Read full review
    ScreenShots

    UserReplay (discontinued) Screenshots

    Screenshot of The real-time dashboard provides a single view where you can get instant visibility of alarming trends. In addition, UserReplay will send you email alerts when KPIs fall outside of their normal range.Screenshot of When conversion issues are discovered, the next question will be “what is the impact of this issue on our business?” UserReplay’s unique monetization analysis provides immediate insight into the real financial impact of issues and allows easy prioritization of resolutions.