Inspectlet vs. Visitor Queue

Small organization with limited resource can really make use of [Inspectlet]. Its really user friendly and don't need much expertise or training to use and you can have the entire department using it the very next day its implemented. But if its a large company, you might be better off with other session replay tools.

Incentivized

We have been using Visitor Queue for a while now. To be honest, we have not seen anything wrong or difficult to use or that can be improved Providing a discount for the startups would be the only thing that we can ask or add Other than that we are pretty satisfied

• Inspectlet does analysis of sessions really well. We were able to view our funnel and view sessions that completed and dropped-off at various points. Setting up the funnel and doing the analysis was very easy.
• I thought Inspectlet was very easy to integrate. During the integration, I was able to send metadata that allowed for increased flexibility during analysis. I loved that Inspectlet integrated with Segment.io.
• I thought the tool's pricing was positioned well for the features it offered.

Incentivized

• Allows you to have more than one website being tracked
• Makes it easy to integrate with other platforms
• Gives you proper tracking information

Incentivized

• Be more consistent on recording the sessions
• Create an approved chrome extension that can be used to link session replay ids we gather in our Analytics tool like Adobe to the actual Inspectlet tool
• Lots of times main dashboard doesn't load. Make the tool more bug free.

Incentivized

• The companies identified were a mixture of ISPs and companies
• It did not capture as many companies as other products
• That's about it. Not much more I can add.

Incentivized

we are still early stage and costs are a little bit high and we need to have a bigger team to optimize the outcome

it was pretty straight forward and easy to use with small teams

we had no problems in getting support

the training was ok, we knew the basics and we didnt need intensive training.

It was easy to implement and we did not have any issiues

I tried out several session recording tools. The things that really stood out to me about Inspectlet were the interface and integration. Inspectlet was easiest for me to integrate and start sending custom metadata. I also liked that you could set up Inspectlet to capture every session automatically. Finally, I really enjoyed Inspectlet's funnel reporting feature. It sped up useful analysis tremendously because most of the sessions we were interested in corresponded to funnel interaction.

Incentivized

I evaluated Lead Forensics. It's very similar to Visitor Queue but more expensive and I would say the only thing that seems to be a bit better is their dashboard is more comprehensive/visual.

Incentivized

• There is no dollar figure to put as an ROI but the value this tool provides is much much more than the investment.
• To be able to know the site from users perspective is the best ROI anyone can expect

Incentivized

• We did not select the tool.
• It was in the top 3 of solutions we looked at
• Again, we had a unique requirement and it didn't fit

Incentivized