INESS experience with Visitor Queue
Overall Satisfaction with Visitor Queue
We have started a lead generation campaign and wanted to track how the traffic is changing on the landing page, analyze the details of the visitors and use the information to optimize our campaign. Generate additional leads from the landing page and use the information for the next campaign that we will start.
Pros
- Details of the visitors
- Real time reporting
- Easy to use
- Easy to integrate
Cons
- Tracking the time zones of the visitors
- Exporting to Excel Sheets
- Analyzing visitor times
- Analysis of visitor sources
- Optimizing our lead generation
- Tracking the results of the email campaign
We have not used any other tool other than google. The only software that we have been using was Google Analytics but it was not easy to use and integrate and was expensive if we wanted to use additional information Visitor Queue is much easier to integrate and follow up.
Do you think Visitor Queue delivers good value for the price?
Yes
Are you happy with Visitor Queue's feature set?
Yes
Did Visitor Queue live up to sales and marketing promises?
Yes
Did implementation of Visitor Queue go as expected?
Yes
Would you buy Visitor Queue again?
Yes
Using Visitor Queue
They are responsible for business development and key accounts/ partnerships
1 - It is important to have people that can automize follow ups and work on creating content.
People who are familiar with no-code platforms are the best for optimizing the outcome
People who are familiar with no-code platforms are the best for optimizing the outcome
- creating leads
- optimizing content responses
- optimizing rankings
- we have been working on creating lead generation campaign according to the analytics
- Automated responses for leads
- directing visitors to certain feedback questionaries
Evaluating Visitor Queue and Competitors
Not Sure
- Price
- Product Usability
ease of use and alternative pricing structure
Visitor Queue Implementation
- Implemented in-house
Change management was a minor issue with the implementation
Visitor Queue Training
Configuring Visitor Queue
Identify what to monitor and monitor regularly the outcome and optimize the monitoring outcome accordingly
Some - we have done small customizations to the interface
Some - we have added small pieces of custom code
Visitor Queue Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Kept well informed No escalation required Immediate help available Support understands my problem Quick Initial Response | Support doesn't seem to care |
nothing to report
Using Visitor Queue
Pros | Cons |
---|---|
Relatively simple Easy to use Consistent Feel confident using Familiar | None |
- integration
- outcome analytics
- none
Yes, but I don't use it
Visitor Queue Reliability
Integrating Visitor Queue
- Wix website
We have integrated the Visitor Queue to our Landing page and web page that we have build on Wix
Not at the moment
- Single Signon
- Javascript widgets
We have used Javascript widgets to integrate Visitor Queue to our Landing page. The most important future was to integrate the code directly via Wix and mointor the page
All together it is easy to integrate, if you use platforms like Wix and others it is even easier. but for a seamless integration and optimize the outcome using JavaScript and certain APIs is essential/
Relationship with Visitor Queue
The testing of the integration and the trial period
speak clearly about the outcome that you expect and start with a small pilot to see the results
Upgrading Visitor Queue
- Monitoring the visitor patterns
- Identify lead regions
- Optimizing lead flow
Comments
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