INESS experience with Visitor Queue
Updated December 21, 2022

INESS experience with Visitor Queue

soner haci | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Visitor Queue

We have started a lead generation campaign and wanted to track how the traffic is changing on the landing page, analyze the details of the visitors and use the information to optimize our campaign. Generate additional leads from the landing page and use the information for the next campaign that we will start.
  • Details of the visitors
  • Real time reporting
  • Easy to use
  • Easy to integrate
  • Tracking the time zones of the visitors
  • Exporting to Excel Sheets
  • Analyzing visitor times
  • Analysis of visitor sources
  • Optimizing our lead generation
  • Tracking the results of the email campaign
We have not used any other tool other than google. The only software that we have been using was Google Analytics but it was not easy to use and integrate and was expensive if we wanted to use additional information Visitor Queue is much easier to integrate and follow up.

Do you think Visitor Queue delivers good value for the price?


Are you happy with Visitor Queue's feature set?


Did Visitor Queue live up to sales and marketing promises?


Did implementation of Visitor Queue go as expected?


Would you buy Visitor Queue again?


We have been using Visitor Queue for a while now. To be honest, we have not seen anything wrong or difficult to use or that can be improved Providing a discount for the startups would be the only thing that we can ask or add Other than that we are pretty satisfied

Using Visitor Queue

They are responsible for business development and key accounts/ partnerships
1 - It is important to have people that can automize follow ups and work on creating content.
People who are familiar with no-code platforms are the best for optimizing the outcome
  • creating leads
  • optimizing content responses
  • optimizing rankings
  • we have been working on creating lead generation campaign according to the analytics
  • Automated responses for leads
  • directing visitors to certain feedback questionaries
we are still early stage and costs are a little bit high and we need to have a bigger team to optimize the outcome

Evaluating Visitor Queue and Competitors

  • Price
  • Product Usability
ease of use and alternative pricing structure

Visitor Queue Implementation

It was easy to implement and we did not have any issiues
Change management was a minor issue with the implementation

Visitor Queue Training

the training was ok, we knew the basics and we didnt need intensive training.

Configuring Visitor Queue

The basic configurations like reporting, monitoring certain patterns was pretty easy
Identify what to monitor and monitor regularly the outcome and optimize the monitoring outcome accordingly
Some - we have done small customizations to the interface
Some - we have added small pieces of custom code

Visitor Queue Support

we had no problems in getting support
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
Support doesn't seem to care

Using Visitor Queue

it was pretty straight forward and easy to use with small teams
Relatively simple
Easy to use
Feel confident using
  • integration
  • outcome analytics

Integrating Visitor Queue

All together it was pretty easy but you should know to use Java and APIs to integrate it to your system. It is not plug and play easy
  • Wix website
We have integrated the Visitor Queue to our Landing page and web page that we have build on Wix
  • Single Signon
  • Javascript widgets
We have used Javascript widgets to integrate Visitor Queue to our Landing page. The most important future was to integrate the code directly via Wix and mointor the page
All together it is easy to integrate, if you use platforms like Wix and others it is even easier. but for a seamless integration and optimize the outcome using JavaScript and certain APIs is essential/

Relationship with Visitor Queue

The testing of the integration and the trial period
speak clearly about the outcome that you expect and start with a small pilot to see the results

Upgrading Visitor Queue

  • Monitoring the visitor patterns
  • Identify lead regions