Integrately vs. Zendesk Sunshine Conversations

Integrately boasts a long list of products that it works with, but I feel that the actual implementation is clunky hit-or-miss. In my experience, the UI to create automations is miserably terrible. It shows way too many fields and is constantly resetting collapsed steps, so there is an absolutely dreadful amount of scrolling and searching involved. The order of fields often seems extremely random, which further makes the process for me extremely painful. There seem to be relatively few products that they truly integrate with, and most rely on JSON publishing. Testing is very difficult in my experience as it would only look for the most recent JSON data. It is not possible to test the automations with historical data. The actual success rate of automations is extremely spotty and it is nearly impossible to troubleshoot given the terrible UI. Split workflows (if/then) are very, very clunky. I wasted a huge amount of time manually replicating automations for various gateways.

Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature.

Incentivized

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• Marketing Automation
• Enroll learners in a course
• Send Instant Order Confirmation Email, SMS and Whatsapp Message
• Connect Google Sheet with other apps

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Independently Invited by TrustRadius

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• Connects all customer data
• Easy to connect
• Easy to use reporting

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Their workflow builder is almost impossible to use.
• Troubleshooting errors is difficult unless you are a programmer.
• User unfriendly for non-techies.
• Relies heavily on JSON publishing for many tools rather than native integration.

• Support for special characters (ñ and accents)
• Better integration with exsiting tickets in ZenDesk
• Android App is lacking
• Support for mobile browsers
• Support for iOS devices

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Integrately is super easy to use, there isn’t a huge learning curve to using it, and their live chat support is also great, so Integrately is better than most.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• I wasted a huge amount of time building workflows that I ultimately walked away from because they did not reliably work.
• They are more affordable than Zapier but in this case, you definitely get what you pay for.

• Overall I have great experience with Zendesk Sunshine Conversations

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info