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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IntelliJ IDEA

    Score9.2 out of 10
    N/AIntelliJ IDEA is an IDE that aims to give Java and Kotlin developers everything they need out of the box, including a smart code editor, built-in developer tools, framework support, database support, web development support, and much more.

    $19.90

    per month

    ServiceNow AI Platform

    Score8.4 out of 10
    N/AThe ServiceNow AI Platform is the company's workflow automation solution, and it is the unified foundation for every ServiceNow product. It brings together AI, data, workflows, and security to execute work across IT, CRM, employee experience, risk and security, and app development.N/A
    Pricing
    IntelliJ IDEAServiceNow AI Platform
    Editions & Modules
    For Individual Use (Monthly billing)
    $19.90
    per month
    For Organizations (Monthly billing)
    $71.90
    per month
    For Individual Use (Yearly billing)
    $199
    per year
    For Organizations (Yearly billing)
    $719
    per year
    No answers on this topic
    Offerings
    Pricing Offerings
    IntelliJ IDEAServiceNow AI Platform
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAll Products Pack (For Individual Use) – $299 /1st year, $ 239 /2nd year and $ 179 /3d year onwards All Products Pack (For Organizations) – $979 / year—
    More Pricing Information
    Community Pulse
    IntelliJ IDEAServiceNow AI Platform
    Considered Both Products
    JetBrains
    No answer on this topic
    ServiceNow
    No answer on this topic
    Key User Insights
    Would buy again
    94%
    Would buy again
    31 Answers
    93%
    Would buy again
    27 Answers
    Delivers good value for the price
    90%
    Delivers good value for the price
    27 Answers
    100%
    Delivers good value for the price
    24 Answers
    Happy with the feature set
    97%
    Happy with the feature set
    32 Answers
    97%
    Happy with the feature set
    28 Answers
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    22 Answers
    100%
    Lived up to sales and marketing promises
    14 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    30 Answers
    100%
    Implementation went as expected
    19 Answers
    Best Alternatives
    IntelliJ IDEAServiceNow AI Platform
    Small Businesses
    Visual Studio
    Score8.8 out of 10
    airSlate WorkFlow
    Score10 out of 10
    Medium-sized Companies
    PyCharm
    Score9.3 out of 10
    Microsoft Power Automate
    Score8.5 out of 10
    Enterprises
    WebStorm
    Score9.6 out of 10
    Microsoft Power Automate
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IntelliJ IDEAServiceNow AI Platform
    Likelihood to Recommend
    8.5
    (59 ratings)
    9.1
    (29 ratings)
    Likelihood to Renew
    5.0
    (1 ratings)
    7.0
    (2 ratings)
    Usability
    9.8
    (9 ratings)
    9.1
    (22 ratings)
    Support Rating
    8.9
    (15 ratings)
    7.6
    (20 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.5
    (6 ratings)
    Professional Services
    -
    (0 ratings)
    7.2
    (2 ratings)
    User Testimonials
    IntelliJ IDEAServiceNow AI Platform
    Likelihood to Recommend
    JetBrains
    This is a superb tool if your project involves a lot of backend development, especially in Java/Spring Boot and Kotlin. The support for the front end is great as well, but some developers may prefer to use the GitHub copilot add-on. I especially love using the GitHub copilot add-on. It may be less appropriate if your project requires heavy use of HotSwaps for backend debugging, as sometimes the support for that can be limited.
    Incentivized
    Read full review
    ServiceNow
    ITSM is straight forward creation of Incidents and Requests. It can get more confusing as you layer more modules on top of it with event management, risk, project, etc. It also becomes more costly as everything is a different license. Integration between other external applications is very easy to do with their API. You can easily create endpoints for external apps to talk to or create REST messages for the platform to reach out directly.
    Incentivized
    Read full review
    Pros
    JetBrains
    • Unit testing: Fully integrated into IntelliJ IDEA. Your unit tests will run smoothly and efficiently, with excellent debugging tools for when things get tricky.
    • Spring integration: Our Spring project using Maven works flawlessly in IntelliJ IDEA. I know firsthand that Apache is also easily and readily supported too. The integration is seamless and very easy to set up using IntelliJ IDEA's set up wizard when importing new projects.
    • Customization: IntelliJ IDEA comes out of the box with a bunch of handy shortcuts, as well as text prediction, syntax error detection, and other tools to help keep your code clean. But even better is that it allows for total customization of shortcuts you can easily create to suit your needs.
    Incentivized
    Read full review
    ServiceNow
    • The ServiceNow platform is very good at incident management.
    • ServiceNow as an ITSM system is very as it integrates with a lot of different systems.
    • The CMDB module of ServiceNow effectively makes relationships between configuration items and other infrastructure objects in ServiceNow.
    Incentivized
    Read full review
    Cons
    JetBrains
    • Finding if a feature exists or not in IntelliJ IDEA can be challenging.
    • For example, if we know how to format a particular file, the command is Ctrl+Alt+Shift+L, but if we don't, then finding it is difficult.
    • Setting up a project interpreter and directory structure might not be intuitive at first.
    • Git integration can be improved. For example, it isn't easy to rebase using UI in IntelliJ IDEA.
    Incentivized
    Read full review
    ServiceNow
    • The ServiceNow performance speed has big room for improvement, as it is quite slow in loading Dashboards with more than 5-6 widgets. We are keeping our ServiceNow version up to date with latest releases.
    • Usually there are issues with having multiple ServiceNow tabs open in the browser and have different dashboards open in those tabs.
    • The way of showing a history log of all activities on Incident ticket is not optimal and easy to use or search in and have very old design.
    Incentivized
    Read full review
    Likelihood to Renew
    JetBrains
    VS Code is maturing and has a Scala plugin now. The overall experience with VS Code - for web development at least - is very snappy/fast. IntelliJ feels a bit sluggish in comparison. If that Scala plugin for VS Code is deemed mature enough - we may not bother renewing and resort to the Community Edition if we need it.
    Incentivized
    Read full review
    ServiceNow
    While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.
    Incentivized
    Read full review
    Usability
    JetBrains
    There is always room for improvement, but I haven't met any IDE that I liked more so far. Even if it did not fit a use case right out of the box, there is always a way to configure how it works to do just that.
    Incentivized
    Read full review
    ServiceNow
    It provides a lot of modification options which is wonderful for certain team usage but becomes too much of a job when it comes to the Service Desk. Also on the app support side, since too much information can be carried, it affects the GUI and makes it complex.
    Incentivized
    Read full review
    Support Rating
    JetBrains
    Customer support is really good in the case of IntelliJ. If you are paying for this product then, the company makes sure that you will get all the services adequately. Regular update patches are provided to improve the IDE. An online bug report makes it easier for the developers to find the solution as fast as possible. The large online community also helps to find the various solutions to the issues.
    Incentivized
    Read full review
    ServiceNow
    I was not in the team that take care of the installation of ServiceNow but their feedback was very positive. Go live was done by the planned date and their support at the beginning provided always a timely response. Their customer service is friendly and easy to reach. Today we don't use their customer service anymore because we have an internal IT dedicated to maintaining the system.
    Incentivized
    Read full review
    Implementation Rating
    JetBrains
    This installs just like any other application - its pretty straight forward. Perhaps licensing could be more challenging - but if you use the cloud licensing they offer its as simple as having engineers login to the application and it just works.
    Incentivized
    Read full review
    ServiceNow
    We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.
    Incentivized
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    Alternatives Considered
    JetBrains
    Eclipse is just so old, like a dinosaur, compared to IntelliJ. There are still formats that Eclipse supports better, especially old and/or propriety ones. Still, most of the modern software development needs can be done on IntelliJ, & in a much better way, some of them are not even supported on Eclipse.
    Incentivized
    Read full review
    ServiceNow
    I've used Freshservice which is very similar to ServiceNow. I can definitely say ServiceNow performs better in a larger environment. Freshservice is usually used in smaller organization or less complx environment. Plus the ServiceNow reporting and dashboard features are more accurate than Freshservice. ServiceNow is a bit costly but gives way more features that really helps my organization.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    JetBrains
    No answers on this topic
    ServiceNow
    1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers
    Read full review
    Professional Services
    JetBrains
    No answers on this topic
    ServiceNow
    Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
    Incentivized
    Read full review
    Return on Investment
    JetBrains
    • Easier to find bugs and debugs, thus reducing man hours and generating immediate dollar impact.
    • Coding time is lessened, which in turn again reduces man hours and generates immediate dollar impact.
    • Refactoring code is more innovative and easy here, resulting in more maintainable code.
    Incentivized
    Read full review
    ServiceNow
    • Fast implementation of our Sales & Operation/Projects controls and process - tool adapted to our needs, not us to adapt to the tool.
    • Once we are a consulting/implementation company, our customers are happy to see that we use what we sell, and it is easy to show them how this platform/tool can have an impact on our own business.
    Incentivized
    Read full review
    ScreenShots

    IntelliJ IDEA Screenshots

    Screenshot of IntelliJ IDEA interface overview: the Project tool window (left) outlines the code structure and the Editor (right) is used to read, write, and explore the source code.Screenshot of IntelliJ IDEA analyzing the context. It then suggests the most applicable and relevant code.Screenshot of the Search Everywhere window, where users can search for files, actions, classes, symbols, settings, UI elements, and anything in Git, all from a single entry point.Screenshot of IntelliJ IDEA's support for frameworks with dedicated assistance for Spring and Spring Boot, Jakarta EE, JPA, Reactor, and other popular frameworks.Screenshot of the AI Assistant that provides features for software development. It can explain code, answer questions about code fragments, provide code suggestions, generate documentation, and commit messages.Screenshot of the interface to run queries, connect to databases, browse and export data, and manage schemas.