TrustRadius

Genesys IVR vs. VoicePIN

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Genesys IVR
Score 6.0 out of 10
N/A
Genesys provides IVR (interactive voice response) products and services.N/A
VoicePIN
Score 0.0 out of 10
N/A
VoicePIN, from the company of the same name in Krakow, is a biometric system for secure user authentication, based on the analysis of his voice. This technology allows the user to securely log on to a system without having to remember difficult passwords or pin numbers. It provides secure access to data and the security of confidential information. According to the vendor, the VoicePIN system has been tested by thousands of users, always fulfilling their needs and making their every day life…N/A
Pricing
Genesys IVRVoicePIN
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Genesys IVRVoicePIN
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Genesys IVRVoicePIN
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Genesys IVRVoicePIN
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User Ratings
Genesys IVRVoicePIN
Likelihood to Recommend
9.3
(2 ratings)
-
(0 ratings)
User Testimonials
Genesys IVRVoicePIN
Likelihood to Recommend
Genesys
Genesys IVR is an industry-leading IVR application. IVR is one of the core features of a contact center system and Genesys IVR plays an important role in Genesy's offering. The capability to customize it using code, and its ability to write complex backend logic, makes it a very powerful application capable of providing the end-users a plethora of options and enhancing the end-users CX.
Verified User
Anonymous
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VoicePIN
No answers on this topic
Pros
Genesys
  • Route large volume of clients to the correct queue
  • Enable customization of IVR messages and routing
  • Enable flexibility to control which specific clients get routed to with teams or agents.
Verified User
Anonymous
Read full review
VoicePIN
No answers on this topic
Cons
Genesys
  • UI Could be made more user friendly
  • Better reporting capabilities
  • Code Versioning
Verified User
Anonymous
Read full review
VoicePIN
No answers on this topic
Alternatives Considered
Genesys
Tested this software. I did not find it met our business needs
Verified User
Anonymous
Read full review
VoicePIN
No answers on this topic
Return on Investment
Genesys
  • Enhanced CX
  • A useful touchpoint in the customer journey
  • Taking Digital Banking to the next level
Verified User
Anonymous
Read full review
VoicePIN
No answers on this topic
ScreenShots