Intercom vs. Microsoft Dynamics 365 Customer Service
Intercom vs. Microsoft Dynamics 365 Customer Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
Microsoft Dynamics 365 Customer Service | N/A | Microsoft Dynamics 365 Customer Service is designed to create positive experiences through any channel and on any device to exceed customer expectations. | $50 per month per user |
Intercom | Microsoft Dynamics 365 Customer Service | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | Microsoft Dynamics 365 Customer Service | |
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Top Pros |
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Top Cons |
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Intercom | Microsoft Dynamics 365 Customer Service | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | Microsoft Dynamics 365 Customer Service | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Microsoft Dynamics 365 Customer Service | |
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Likelihood to Recommend | 9.0 (261 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (169 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Microsoft Dynamics 365 Customer Service | |
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Likelihood to Recommend | Intercom | Microsoft |
Pros | Intercom | Microsoft |
Cons | Intercom | Microsoft |
Likelihood to Renew | Intercom | Microsoft No answers on this topic |
Usability | Intercom | Microsoft No answers on this topic |
Reliability and Availability | Intercom | Microsoft No answers on this topic |
Performance | Intercom | Microsoft No answers on this topic |
Support Rating | Intercom | Microsoft No answers on this topic |
Online Training | Intercom | Microsoft No answers on this topic |
Implementation Rating | Intercom | Microsoft No answers on this topic |
Alternatives Considered | Intercom | Microsoft |
Return on Investment | Intercom | Microsoft |
ScreenShots | Intercom Screenshots |