The Platform is extremely nice easy to set up and customize.
It is used by our customer support team in certain countries. We've built a digital ecosystem that includes internal employees as well as …
Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service
Starting at $50 per month per user
View PricingOverview
What is Microsoft Dynamics 365 Customer Service?
Microsoft Dynamics 365 Customer Service is designed to create positive experiences through any channel and on any device to exceed customer expectations.
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Pricing
View all pricingDynamics 365 Customer Service Professional
$50
Cloud
per month per user
Add-In - Chat
$60
Cloud
per month per user
Add-In - Voice Channel
$75
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://dynamics.microsoft.com/en…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $50 per month per user
Product Details
- About
- Tech Details
What is Microsoft Dynamics 365 Customer Service?
Microsoft Dynamics 365 Customer Service is designed to create positive experiences through any channel and on any device to exceed customer expectations.
Microsoft Dynamics 365 Customer Service Video
Dynamics 365 Customer Service | Supporting agent productivity with process automation tools
Microsoft Dynamics 365 Customer Service Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Reviews and Ratings
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It is used by our customer support team in certain countries. We've built a digital ecosystem that includes internal employees as well as external vendors. Thanks to Dynamic CS, our employees benefit from a unified help desk experience. Employees can now discover what they are searching for more quickly and get support from agents if more human involvement is required. Thanks to powerful artificial intelligence capabilities and trends of active automation or the development of self-service options. Power automate provides ease of use, rich integration possibilities, and best-in-class automation.
- Dynamic CS allows you to access a wider customer base and gain artificial intelligence-powered insights into numerous client interaction activities.
- It assists in gaining deep insights into numerous data analyses performed on various customer interaction activities, as well as data visualization and customer satisfaction enhancement.
- This product has been extremely beneficial to my firm since it allows us to communicate with customers via a variety of channels, including e-mail and social media.
- Extensible, and Microsoft responds rapidly to market demand with new features. In terms of service, both Microsoft customer success and technical teams collaborate closely to ensure appropriate delivery.
- A better way to track client interactions is SaaS-based cloud services. This software may also be linked to outlook.
- It occasionally crashes or slow down, but it usually works great.
- Costly.
- The scope of services.
- Dedicated to the client.
- Strong consulting collaboration.
93.33333333333334%
9.3
100%
10.0
98%
9.8
- Creativity way.
- Foster increase in revenue.
- Improving decision-making.
- Culture of good relationship/service.