The Platform is extremely nice easy to set up and customize.
July 26, 2021

The Platform is extremely nice easy to set up and customize.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft Dynamics 365 Customer Service

It is used by our customer support team in certain countries. We've built a digital ecosystem that includes internal employees as well as external vendors. Thanks to Dynamic CS, our employees benefit from a unified help desk experience. Employees can now discover what they are searching for more quickly and get support from agents if more human involvement is required. Thanks to powerful artificial intelligence capabilities and trends of active automation or the development of self-service options. Power automate provides ease of use, rich integration possibilities, and best-in-class automation.

Pros

  • Dynamic CS allows you to access a wider customer base and gain artificial intelligence-powered insights into numerous client interaction activities.
  • It assists in gaining deep insights into numerous data analyses performed on various customer interaction activities, as well as data visualization and customer satisfaction enhancement.
  • This product has been extremely beneficial to my firm since it allows us to communicate with customers via a variety of channels, including e-mail and social media.
  • Extensible, and Microsoft responds rapidly to market demand with new features. In terms of service, both Microsoft customer success and technical teams collaborate closely to ensure appropriate delivery.
  • A better way to track client interactions is SaaS-based cloud services. This software may also be linked to outlook.

Cons

  • It occasionally crashes or slow down, but it usually works great.
  • Costly.
  • The scope of services.
  • Dedicated to the client.
  • Strong consulting collaboration.
  • Creativity way.
  • Foster increase in revenue.
  • Improving decision-making.
  • Culture of good relationship/service.

Do you think Microsoft Dynamics 365 Customer Service delivers good value for the price?

Yes

Are you happy with Microsoft Dynamics 365 Customer Service's feature set?

Yes

Did Microsoft Dynamics 365 Customer Service live up to sales and marketing promises?

Yes

Did implementation of Microsoft Dynamics 365 Customer Service go as expected?

Yes

Would you buy Microsoft Dynamics 365 Customer Service again?

Yes

The deployment of this software was a lot of pleasure for us as we were able to bring all our customers to one spot. The customer's requirements are considerably easier to satisfy in this way. As Microsoft Dynamic 365 for customer service, we are able to keep our customers in our firm in a long-term position. I highly suggest you use this service in all sorts of organizations as it is a very complete system with everything necessary for a high-grade customer care experience. The software gives several pricing packages that are appropriate for varied usage demands.

Microsoft Dynamics 365 Customer Service Feature Ratings

Incident and problem management
9.3
Organize and prioritize service tickets
9
Expert directory
9
Subscription-based notifications
10
ITSM collaboration and documentation
9
Ticket creation and submission
9
Ticket response
10
Self Help Community
10.0
External knowledge base
10
Internal knowledge base
10
Multi-Channel Help
9.8
Customer portal
10
IVR
9
Social integration
10
Email support
10
Help Desk CRM integration
10

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