Intercom vs. Sugar Serve
Intercom vs. Sugar Serve
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
Sugar Serve | N/A | SugarCRM offers Sugar Serve, a version of its CRM providing en emphasis on customer service automation, service case management, SLA management, customer self-service and includes the SugarBPM workflow tool to automate processes. | N/A |
Intercom | Sugar Serve | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | Sugar Serve | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | Sugar Serve | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Sugar Serve | |
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Likelihood to Recommend | 9.0 (263 ratings) | 9.0 (2 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (171 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Sugar Serve | |
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Likelihood to Recommend | Intercom | SugarCRM |
Pros | Intercom | SugarCRM |
Cons | Intercom | SugarCRM |
Likelihood to Renew | Intercom | SugarCRM No answers on this topic |
Usability | Intercom | SugarCRM No answers on this topic |
Reliability and Availability | Intercom | SugarCRM No answers on this topic |
Performance | Intercom | SugarCRM No answers on this topic |
Support Rating | Intercom | SugarCRM No answers on this topic |
Online Training | Intercom | SugarCRM No answers on this topic |
Implementation Rating | Intercom | SugarCRM No answers on this topic |
Alternatives Considered | Intercom | SugarCRM |
Return on Investment | Intercom | SugarCRM |
ScreenShots | Intercom Screenshots |