Intercom vs. Supportbench
Intercom vs. Supportbench
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
Supportbench | Small Businesses (1-50 employees) | Supportbench is a SaaS solution that is focused on giving companies the ability to deliver the best possible support to their customers. According to the vendor, this solution melds the simple beauty of small business products with the power and complexity of enterprise solutions. Supportbench includes advanced SLA management features that enable users to create SLAs for specific companies, contacts, contracts, priorities, assets and more. | $20 agent |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | Supportbench | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | Supportbench | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Supportbench | |
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Likelihood to Recommend | 9.0 (263 ratings) | - (0 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (171 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Supportbench | |
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Likelihood to Recommend | Intercom | Supportbench Service Inc. No answers on this topic |
Pros | Intercom | Supportbench Service Inc. No answers on this topic |
Cons | Intercom | Supportbench Service Inc. No answers on this topic |
Likelihood to Renew | Intercom | Supportbench Service Inc. No answers on this topic |
Usability | Intercom | Supportbench Service Inc. No answers on this topic |
Reliability and Availability | Intercom | Supportbench Service Inc. No answers on this topic |
Performance | Intercom | Supportbench Service Inc. No answers on this topic |
Support Rating | Intercom | Supportbench Service Inc. No answers on this topic |
Online Training | Intercom | Supportbench Service Inc. No answers on this topic |
Implementation Rating | Intercom | Supportbench Service Inc. No answers on this topic |
Alternatives Considered | Intercom | Supportbench Service Inc. No answers on this topic |
Return on Investment | Intercom | Supportbench Service Inc. No answers on this topic |
ScreenShots | Intercom Screenshots | Supportbench Screenshots |