Amazing
March 02, 2023
Amazing
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use Intercom for pre and post-purchase support to optimize engagement with our consumers. It allows us to give greater insights into our products for our consumers which aides them along their journey. We are a healthcare company so for pre-purchase support we offer them insight into potential uses of our offerings and to answer any questions that they may have with letting them guide themselves throughout their healthcare journey.
- Customer support
- New features
- Ease of use
- LinkedIn integration
- better mobile app support
- minor UI improvements
- Greater customer satisfaction
- Reduced resolution and response time
- Increased engagement
We use it to integrate with Shopify to easily check transaction orders. We also plan to use Intercom to integrate with Instagram so that we can have our CS agents interact with customers who engage our social media posts. We would like to see more integration support however so that we can utilize all social media channels in our intercom inbox.
Intercom has a way better UI and ease of access for both internal and external users. Intercom is also a much better program for customer engagement whereas Zendesk is suited to more traditional customer support. However, the business model of customer support is evolving and we are along with it.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes
Intercom Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |