Amazing

We use Intercom for pre and post-purchase support to optimize engagement with our consumers. It allows us to give greater insights into our products for our consumers which aides them along their journey. We are a healthcare company so for pre-purchase support we offer them insight into potential uses of our offerings and to answer any questions that they may have with letting them guide themselves throughout their healthcare journey.

We use it to integrate with Shopify to easily check transaction orders. We also plan to use Intercom to integrate with Instagram so that we can have our CS agents interact with customers who engage our social media posts. We would like to see more integration support however so that we can utilize all social media channels in our intercom inbox.