Item: Intercom
Rating: 10
Author: Verified User

Overall Satisfaction with Intercom

Use Cases and Deployment Scope

I use Intercom to support my students and intercom helps me communicate with them via synchronously or asynchronously to a very neat functionality to change between channels like email or live support.

I also like how you can leave notes for other team members to drop in and support a student and finally I love macros so that you can be more efficient in your job and add the name of student in the macro so that it would feel more personalized and human.

Pros and Cons

Pros

Macros
Notes
Changing of channels

Cons

There's a slight delay when assigning tickets
Sometimes closed tickets can't be searched via the search button

Return on Investment

Greater customer satisfaction

Usability

Customizability: Intercom is highly customizable, allowing users to tailor the interface to their specific needs and preferences. This can help to improve usability by ensuring that users have quick and easy access to the features and information they need most, this can be done by using Macros, generating custom events and etc.

Integrations

We use it with Thinkific

Alternatives Considered

N/A

Key Insights

Do you think Intercom delivers good value for the price?

Yes

Are you happy with Intercom's feature set?

Yes

Did Intercom live up to sales and marketing promises?

Yes

Did implementation of Intercom go as expected?

Yes

Would you buy Intercom again?

Yes

Likelihood to Recommend

Intercom is a versatile tool that can be used for a wide range of communication needs. Based on my experience, I can provide some specific scenarios where Intercom is well-suited and some where it may be less appropriate.

Intercom is well suited for Customer support: Intercom is a great tool for customer support, as it allows you to communicate with your customers in real-time. You can use Intercom to quickly respond to customer inquiries, resolve issues, and provide personalized support.

Intercom may not be ideal for Large-scale communication: If you need to communicate with a large number of people at once, Intercom may not be the best choice. While Intercom allows you to communicate with multiple users simultaneously, it may not be the most efficient way to reach a large audience.

Comments

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Personalize Your Communication: Unleashing Intercom's Customizability for Improved User Experience