Intranet Connections vs. Website Toolbox

I think this would depend on what they are looking for in an intranet service and how big their company is.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Website Toolbox is a huge improvement over self-hosted forums. It attempts to host forums that failed over the effort required to keep these free of spam.

• Ability to customize the platform to really fit the needs of what you're looking for. How we use it is different than how another organization uses it.
• It's easy to get ahold of technical support and ask questions from a high level (i.e. about how to make it work better for the organization) or a granular level (i.e. how to improve something for a specific employee).

• Fights spam.
• Prevent fake accounts.
• Keep forums clean by requiring post approval.

• improve on trigger options for workflows such as the ability to have two conditions for one trigger

• Customization of JavaScript/CSS.
• Billing notifications.

Support is rarely needed. When needed, they are friendly and fast to understand and address the problem.

[Intranet Connections has] more features, is more configurable, and offers more support.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The workflow when building forms doesn't allow for when someone is out of the office for it to flow to another manager. We would have to create a drop-down and have the employee select who it needs to go to for approval. Would be nice if the systems administrator could be able to change the approver and then resend the item for approval. At this time the employee would have to resubmit or the admin would have to email the current item for approval or we would have to impersonate this individual to approve.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It has improved our self-service customer support.