Intranet Connections Helps Us
February 22, 2018
Intranet Connections Helps Us
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intranet Connections
Intranet Connections is the credit union's internal intranet resource. Staff use it daily to access documents, policies, procedures, post and read announcements, review calendars, share stories, and more. It serves as a one-stop-shop for information and resources that staff needs to perform their daily duties.
- Ability to customize the platform to really fit the needs of what you're looking for. How we use it is different than how another organization uses it.
- It's easy to get ahold of technical support and ask questions from a high level (i.e. about how to make it work better for the organization) or a granular level (i.e. how to improve something for a specific employee).
- From the start, the system wasn't intuitive. It's easy to learn, but some of the internal navigation can be clunky. For example, in the admin function, it can be confusing navigating to different areas because it's unclear if what you're trying to access is a site, a page or an app.
- It's great we can add different authorities and securities on each page, site and app, but the hierarchy of which permissions are top-level can be confusing. We run into problems getting people the proper access to specific items while still having other items within the same folder/section restricted.
- Staff are able to access the same information regardless of location, ensuring we're all quoting the same information to members.