Intranet Connections Helps Us
February 22, 2018

Intranet Connections Helps Us

Kira Cox | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intranet Connections

Intranet Connections is the credit union's internal intranet resource. Staff use it daily to access documents, policies, procedures, post and read announcements, review calendars, share stories, and more. It serves as a one-stop-shop for information and resources that staff needs to perform their daily duties.

Pros

  • Ability to customize the platform to really fit the needs of what you're looking for. How we use it is different than how another organization uses it.
  • It's easy to get ahold of technical support and ask questions from a high level (i.e. about how to make it work better for the organization) or a granular level (i.e. how to improve something for a specific employee).

Cons

  • From the start, the system wasn't intuitive. It's easy to learn, but some of the internal navigation can be clunky. For example, in the admin function, it can be confusing navigating to different areas because it's unclear if what you're trying to access is a site, a page or an app.
  • It's great we can add different authorities and securities on each page, site and app, but the hierarchy of which permissions are top-level can be confusing. We run into problems getting people the proper access to specific items while still having other items within the same folder/section restricted.
  • Staff are able to access the same information regardless of location, ensuring we're all quoting the same information to members.
Intranet Connections is well-suited for organizations looking for one platform to fulfill a variety of needs, from sharing communication and documentation to create "sections" for various department units. If you're looking specifically to create a searchable knowledgebase, Intranet Connections can do that, but other platforms are potentially more appropriate if that is the only need you're trying to fill.

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