InvGate Assets vs. InvGate Service Desk

InvGate Assets

InvGate Service Desk

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
InvGate Assets	Score 4.0 out of 10	N/A	InvGate Assets is the IT asset management platform from Argentinian company InvGate.	N/A
InvGate Service Desk	Score 8.4 out of 10	N/A	The InvGate Service Desk is the ITIL / ITSM offering from Argentinian company InvGate.	N/A

Pricing

InvGate Assets

InvGate Service Desk

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
InvGate Assets	InvGate Service Desk
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Optional

Additional Details

—

More Pricing Information

Community Pulse
	InvGate Assets	InvGate Service Desk
Considered Both Products	InvGate Assets Kevin Smith Information Systems Manager Chose InvGate Assets Spiceworks had more features and options but was not designed for a large environment. Also it did not integrate and did not have an API. Incentivized Helpful?	InvGate Service Desk No answer on this topic
Top Pros	Pro Easy deployment Pro Web based Pro Web based application	Pro Set up Pro User friendly
Top Cons	Minus End users Minus Remote support	Minus Reporting functions Minus Back end Minus Access data

Features

InvGate Assets

InvGate Service Desk

IT Asset Management

Comparison of IT Asset Management features of Product A and Product B
	InvGate Assets 4.3 1 Ratings 56% below category average	InvGate Service Desk - Ratings
Software and hardware inventory tracking	6.01 Ratings	00 Ratings
License management	3.01 Ratings	00 Ratings
Asset lifecycle monitoring	3.01 Ratings	00 Ratings
Asset relationship management	5.01 Ratings	00 Ratings

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	InvGate Assets - Ratings	InvGate Service Desk 9.3 2 Ratings 12% above category average
Organize and prioritize service tickets	00 Ratings	10.02 Ratings
Expert directory	00 Ratings	9.02 Ratings
Service restoration	00 Ratings	9.02 Ratings
Self-service tools	00 Ratings	10.02 Ratings
Subscription-based notifications	00 Ratings	9.02 Ratings
ITSM collaboration and documentation	00 Ratings	9.02 Ratings
ITSM reports and dashboards	00 Ratings	9.02 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	InvGate Assets - Ratings	InvGate Service Desk 9.0 2 Ratings 9% above category average
Configuration mangement	00 Ratings	9.02 Ratings
Asset management dashboard	00 Ratings	9.02 Ratings
Policy and contract enforcement	00 Ratings	9.01 Ratings

Change management

Comparison of Change management features of Product A and Product B
	InvGate Assets - Ratings	InvGate Service Desk 9.0 2 Ratings 7% above category average
Change requests repository	00 Ratings	9.02 Ratings
Change calendar	00 Ratings	9.01 Ratings
Service-level management	00 Ratings	9.02 Ratings

Best Alternatives
	InvGate Assets	InvGate Service Desk
Small Businesses	ConnectWise RMM Score 7.9 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	KACE Systems Management Appliance Score 10.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	KACE Systems Management Appliance Score 10.0 out of 10	Ivanti Neurons for ITSM Score 9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	InvGate Assets	InvGate Service Desk
Likelihood to Recommend	4.0 (1 ratings)	10.0 (2 ratings)
Support Rating	- (0 ratings)	1.0 (1 ratings)

User Testimonials
	InvGate Assets	InvGate Service Desk
Likelihood to Recommend	InvGate Smaller environments (under 1000) Does not work well w with older systems, xp/2003 Incentivized Kevin Smith Information Systems Manager Read full review	InvGate This is well suited for someone who is looking for a basic help desk system (like we were). This product will get you out the door, but after owning it for several years now we have begun to look for more. The hardest part is that you cant get to raw data to use with other BI tools. If you want major customizations you will be limited Incentivized Kevin Smith Information Systems Manager Read full review
Pros	InvGate Easy deployment Ability to add non pc assets Web based application Incentivized Kevin Smith Information Systems Manager Read full review	InvGate Set-up of system. GUI is user-friendly. Incentivized Kevin Smith Information Systems Manager Read full review
Cons	InvGate Reporting Fine details of system (bios etc) Remote support to end users Incentivized Kevin Smith Information Systems Manager Read full review	InvGate The database for back-end is clunky and cryptic, and it is very hard to access data. The reporting functions are really lacking. Incentivized Kevin Smith Information Systems Manager Read full review
Support Rating	InvGate No answers on this topic	InvGate This is one area where they need a lot of help, especially for being selling an ITSM. The service desk is located in Brazil, and they have very few individuals that speak English. Multiple updates over the year have broken the language of the system and tickets have come out in a foreign language. Support is unable to fix issues that occur where downtime occurs. Updates are too fast. Revisions happen 3-4 a week. Incentivized Kevin Smith Information Systems Manager Read full review
Alternatives Considered	InvGate Spiceworks had more features and options but was not designed for a large environment. Also it did not integrate and did not have an API. Incentivized Kevin Smith Information Systems Manager Read full review	InvGate At the time of comparison, InvGate had a better price and way quicker set-up time to get it up and running Incentivized Kevin Smith Information Systems Manager Read full review
Return on Investment	InvGate Single pane of glass Inexpensive per endpoint Able to track all harware Incentivized Kevin Smith Information Systems Manager Read full review	InvGate Upfront, it had a very good ROI compared to a homegrown system that was being used. Allows users to submit issues to get MFG back up and running. Incentivized Kevin Smith Information Systems Manager Read full review
ScreenShots	InvGate Assets Screenshots	InvGate Service Desk Screenshots