Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.
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SAP Access Control
Score8.8 out of 10
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SAP Access control streamlines the process of managing and validating user access to applications and data with minimal support from IT, with the goal of giving employees the applications and services they need without exposing data and processes to unauthorized use.
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Pricing
Ivanti ITSM
SAP Access Control
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Ivanti ITSM
SAP Access Control
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Required
No setup fee
Additional Details
Ivanti Neurons for ITSM is offered as a cloud solution. The license model is subscription based and licensed per analyst and per asset.
We have been able to integrate our ISM system with Active Directory using API calls to automate user account creation and user Moves, Adds, and Changes. This has helped us make the employee onboarding and offboarding process much more efficient and less error prone. We cut down on mundane work for the account creation team and freed them to do more tier 2 and 3 tasks. Where the system has been less appropriate for us is trying to integrate non-IT service processes. We haven't gotten a lot of buy-in from groups that aren't used to using an IT related system to receive tasks. It will take some time for us to make a more user friendly, non-IT, Support role.
Appropriate for SAP hrs hierarchy integration and can have multiple hierarchies of org structures adopted as alternative workflow support. Cons of access control are the logs of firefighter usage are still limited in depth and does not evolve to adop more cloud products which are coming at a plaster pace than the ac product as such.
Very good at allowing a service line to configure the product to suit its needs. This is important so as to not have to craft operations around the technology, but the other way around!
A high level of flexibility to implement a great deal of automation. The product gives end users access to pre-defined or custom business rules and workflows as well as the ability to implement other forms of time savers!
There is a very comprehensive Help guide for end users and administrators alike. Quite often I have found the most obscure 'How To's' in this guide rather than needing to call into support or search out information on the Ivanti site.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
SAP Access Control ensures that our services are accessed by the right users since it send me alerts when an employee tries to access any application. That way, I am able to either authorize or cancel the request to safeguard of company data.
With SAP Access Control, it is easy to automate and monitor how our team access services and applications. SAP Access Control has an automatic feature that notifies me when employees access applications and services and the issues they are encountering.
In addition, SAP Access Control add security on employees login to ensure that their data on the applications are encrypted to never leak to cyber attackers.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
There's two sides to answering this question. From an Agent/Admin perspective, it's great. You can do a lot of really cool things and have a lot of options and tools available to you. From a customer perspective, you're not quite as spoilt for choice. Ivanti has been working on and improving their new mobile-responsive customer interface but in doing so have really limited the features they allow admins to configure. We've found this limiting but not unworkable. I hope this continues to improve.
This is a great tool for a medium to large sized company. SAP Access Control requires a great deal of SAP knowledge to use, but it is certainly information that can be learned. Their customer support is wonderful and easy to work with. The overall usability is great. I greatly recommend this software.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Support has been amazing. They are knowledgeable, respectful, efficient, and friendly. When something doesn't go according to plan, they go above and beyond to make sure your issues are resolved. I have come to think of them as an extension of my team!
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
This product fulfills all our requirements. We can use this for user management, role management, risk analysis, business role management, workflow management. Initial configuration takes a lot of effort. Otherwise it's a great product for the end user. SAP Access Control tool performance needs improvement, sometimes it slows down the processing time for requests.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Ivanti is far more user friendly than ManageEngine, and has more features than Jira Service Management. It takes longer to get used to Ivanti because of the extra features, but once you're on board with how it works and how to make changes, the possibilities and configuration options are almost endless
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Pricing was higher for the cloud version of the BTP service - IAG. SAP Access Control pretty much facilitates everything we are looking for as an enterprise with an efficient dollar cost ROI for the services we are looking for. Also, there were many features on the cloud version which came bundled with the license and we had to pay for them even though we did not actually use these products.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
There are many companies for you to choose from. Many have expertise in specific areas. I highly recommend making sure you find one that can work for your specific project needs and then be willing to go in a different direction if needed. There are a few companies that have the personnel to cover everyone's basis but truthfully not many.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
In the Classroom Support department, this has provided a quick access system available via tablet for technicians on the go and has improved response time.
In the Helpdesk, this has assisted in the automation of repetitive tasks and assisted with providing better accountability for the completion of an assigned task.
Reducing risk of fraud. Implementing SAP Access Control allows analysis of every role assigned to a job on the organization. Through this analysis, weakness on roles are detected, corrected and monitored. As the users feel the change, they also feel that they are being monitored, preventing any intent to use his position and privileges to take personal advantage. So a major impact to organizations is to reduce the financial lost due to frauds.
Reducing cost for monitoring. Another positive impact is lowering the cost of monitoring. This is twofold: First, a rather small team can manage access management. Second, through the use of SAP Access Control the complete universe of roles and users can be monitored without increasing the cost for the continuous monitoring.
During transactions. The use of SAP Access Controls allows detection of transactions that, from an information security point of view, require some redesign. When SAP GCR is implemented, you make some discoveries such as: obsolete transactions, transactions with no authorization objects and the like. The transactions with these problems can be left out of the active roles, waiting for remediation of the issues found.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
