Ivanti Neurons for ITAM vs. xAssets IT Asset Management Software

Ivanti ITAM suite is very robust and offers all the features you need in an ITAM solution. Out of the box, you get all you need, but you are able to customize and add processes that are missing very easily. It will work for any organization, regardless of complexity. We have the full suite of Ivanti products and there are nice integration options that make usage very seamless.

Incentivized

We run a large environment where managing agents and clients would be difficult, but this software doesn't require either. We use it a lot from our iPhones accessing the software from anywhere in the office and even from home.

• Remote PC Inventory
• Remote PC access (PC access)
• Reporting
• Offsite PC access (through LANDesk Gateway)

Incentivized

• Network discovery--with no agents to manage is great and its very fast
• Reporting--custom reports, charts and PDFs; the software also emails monthly reports automatically
• Users only see the data and menus they need, so no training needed and the UI is focused
• No clients to install; we can use it from any browser and from our cell phones
• Upgrades are done quickly; we've never needed to get involved, as they do it for us

• Licensing can be complex and is fairly expensive. I did not research other ITAM solutions as we use the entire Ivanti suite to see how pricing compares, but it does seem expensive.
• Be careful when you are building you CMDB module in the Ivanti Service Desk tool, we found the hard way that create custom CI processes requires an ITAM license.
• We have submitted a few bugs and the resolution from support seems slow. I find this is common with many vendors, but was hoping for better resolution times with Ivanti.

Incentivized

• Looking forward to using their full endpoint management system, which is under development

This is the only software suite in its category I have any real professional experience with, so I cannot speak to how it stands up to the competition

Incentivized

• We have seen tremendous ROI with custom processes set up to manage the lifecycle of our assets. This was a huge void for us previously and now we can see when assets are coming/going and when they should be retired.
• Integration with other apps via API has allowed us to automate manual tasks and streamline processes.
• Tie-ins with the CMDB function of Service Desk have allowed us to create dynamic workflows to manage the lifecycle of assets and other related assets. Very powerful use case.

Incentivized