Great ITAM suite that allows many customization options
March 15, 2018
Great ITAM suite that allows many customization options
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ivanti IT Asset Management Suite (formerly LANDESK IT Asset Management Suite)
We have deployed ITAM across the company, but it is mostly used by the technology division which accounts for over 1K employees. We are only using ITAM for configuration item based workflows and custom processes, and it works extremely well for those functions. Our configuration items are found by scanning tools/engines and we are using the ITAM module to wrap custom processes around them for onboarding and offboarding of assets.
- Ability to have very customized workflows and processes for configuration items
- Ability to correlate/relate assets to other assets
- Asset tracking and tie backs to purchasing, vendors, etc.
- Licensing can be complex and is fairly expensive. I did not research other ITAM solutions as we use the entire Ivanti suite to see how pricing compares, but it does seem expensive.
- Be careful when you are building you CMDB module in the Ivanti Service Desk tool, we found the hard way that create custom CI processes requires an ITAM license.
- We have submitted a few bugs and the resolution from support seems slow. I find this is common with many vendors, but was hoping for better resolution times with Ivanti.
- We have seen tremendous ROI with custom processes set up to manage the lifecycle of our assets. This was a huge void for us previously and now we can see when assets are coming/going and when they should be retired.
- Integration with other apps via API has allowed us to automate manual tasks and streamline processes.
- Tie-ins with the CMDB function of Service Desk have allowed us to create dynamic workflows to manage the lifecycle of assets and other related assets. Very powerful use case.
- CA ITAM
We brought the CA suite of ITAM tools in previously and the project failed. We selected Ivanti because of a previous relationship and we already owned the Service Desk product. It was an easy decisions and we needed specific integration with the CMDB module of Service Desk, which the IT Asset Mgmt Suite provided us.