LANDesk - Full featured solution for remote IT companies
Hyler C Cooper profile photo
April 29, 2016

LANDesk - Full featured solution for remote IT companies

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with LANDesk IT Asset Management Suite

We are an IT company that does remote support. We currently use LANDesk for remote PC viewing, inventory, license management, reporting, and antivirus management. Everyone in my company is currently using LANDesk this way. It is able to simplify the overall management and reporting of IT assets for all of our customers.
  • Remote PC Inventory
  • Remote PC access (PC access)
  • Reporting
  • Offsite PC access (through LANDesk Gateway)
  • The antivirus is only OK, quite a few false positives
  • Support can be very hit or miss. Depends on who you get on the phone or assigned to your case.
  • Software License Management is a little convoluted, but overall a good system.
  • Speed up access time to remote PCs
  • Upgrade and support can be slow and difficult
This is the only software suite in its category I have any real professional experience with, so I cannot speak to how it stands up to the competition.
I think for a remote IT company, this is a great inventory and remote access program.

Ivanti IT Asset Management Suite Feature Ratings

Software and hardware inventory tracking
9
License management
7
Asset lifecycle monitoring
4
Contract management
5
Asset relationship management
5