Likelihood to Recommend Khoros (Formerly Spredfast + Lithium)
Jive-x is great for external communities for support deflection or customer communication and document sharing/editing. If you spend the money on the available add-ons and integrations, you could use it for customer education/learning. It's less appropriate for use as a revenue -generating tool or a lead-generating platform.
Read full review West Technology Group, LLC (formerly Intrado)
This is great for schools who want a bulk package of services at a competitive cost. Older website designs limit functionality and have a very square design. SchoolMessenger has more modern templates with newer capabilities which is better for visitors of the site. The functionality is great for parents who are accessing the site on the go, which happens more often than you know.
Read full review Pros Khoros (Formerly Spredfast + Lithium)
I write these from the perspective of the Community Manager - You can choose your level of moderation on Jive to match the policies of your organisation. From full on content pre-moderation to to completely reactive moderation, you can take your pick. We chose the latter end of the spectrum, trust your colleagues to be professional and you will be rewarded with professional content. The ability for users to set up their own groups very easily with out the need to revert to developers is great as this allows individuality. This allows for organic growth with out impact on the budgets of departments and teams to get their work done on Jive. The option is always there to get 'someone in to fancy it up a bit' however you will find that your own people will develop those skills themselves. Your users will also learn from each other and you should actively encourage stealing of best practice from across your organisation. The knowledge repository or Question and Answer features are the most value-adding for me. Having searchable history that allows your to get answers quickly so the next question can be asked is the reason why you should have a collaboration platform in the first place, Jive makes that easy. Single Sign On has been a excellent addition for us, if Jive does not make your colleagues lives easier then they won't use it. You can customize and brand Jive to reflect your company identity. Read full review West Technology Group, LLC (formerly Intrado)
Read full review Cons Khoros (Formerly Spredfast + Lithium)
No QA environment. It's cloud-based so you need to purchase another instance to set up a QA environment. The gamification system is not as user intuitive as you'd expect. The admin spends more time setting up opportunities than they should need to. Jive-x was bought out by three different companies in the last 2 years. There is an uncertainty of how long it will be supported and updated. Read full review West Technology Group, LLC (formerly Intrado)
There's nothing I dislike. This program is very straight forward to use. It just works well. Read full review Likelihood to Renew Khoros (Formerly Spredfast + Lithium)
For a large company the cost can quickly escalate so this must taken into account when renewing. For me, the decision to review will be taken with upgrading to the cloud version in mind as well. My power users love Jive for it versatility but it is important to note that you must be prepared to constantly train and coach the non-power users
Read full review West Technology Group, LLC (formerly Intrado)
Usability Khoros (Formerly Spredfast + Lithium)
The end user should be able to find what they need. They don't even need to be logged in to search for content.
Read full review West Technology Group, LLC (formerly Intrado)
SchoolMessenger serves our main purpose of sending out emergency notifications and notices to parents. It is great to cut down on the paper use and the ability to attach documents to our notes. We have used this to send home notifications from our Parent-Teacher Organization. Parents have thanked us for sending a back ups due to papers being misplaced and knowing that they have a backup through email.
Read full review Performance Khoros (Formerly Spredfast + Lithium)
It works wonders. My only gripe would be that there are some customizations you can't make without hiring a vendor with coding experience to implement them.
Read full review West Technology Group, LLC (formerly Intrado)
Overall, this is a good, effective, and cost-efficient product. It is missing some key functionality we had with a previous program which limits my total score, but I still think a lot of school districts can get a lot out of SchoolMessenger. The features and functions they do include work well.
Read full review Support Rating Khoros (Formerly Spredfast + Lithium)
The support has been fantastic when we have been trying to code our own apps. Jive have went above and beyond what was required to help us out. Bugs fixes are generally very good and they are upfront when they are unable to help or a 'problem' is actually in need of Professional Services
Read full review West Technology Group, LLC (formerly Intrado)
The support is fantastic. I have never had such complete support from a technology service. Every issue has been resolved while I was on the phone. I never had to wait for a callback or an advanced support tech. Their people are very well trained in their product and how to meet their customer's needs.
Read full review Alternatives Considered Khoros (Formerly Spredfast + Lithium)
For the money, it just happens to fit best with our original use case. Now that it's been sold to Aurea, which essentially halted any support or dev for the product before selling it off to
Lithium , we will have to eventually move off of it (this assumes
Lithium won't hire devs for code they didn't build, and that's not a bad assumption). So, while I recommend it, it's with the caveat that it's been sold and will be evolving in the near future.
Read full review West Technology Group, LLC (formerly Intrado)
Easier to use and more cost effective than shoutpoint
Read full review Return on Investment Khoros (Formerly Spredfast + Lithium)
Hard to quantify the results...but I also left the company before we had built a mature instance of Jive in-house so the final results/impact were yet to be fully realized and measured. The use of Jive brought together multiple-departments for the first time in our 50+ year old company to truly build an "end-to-end" approach to our marketing/sales/fulfillment/customer service engine. It was truly phenomenal to watch how the internal life-cycle of a prospect-turned-customer literally transformed and unified our inter-departmental teams through the use of Jive Engage. Read full review West Technology Group, LLC (formerly Intrado)
Lost the confidence of families that we were protecting their data. Refused to refund our funds after they released confidential information. Required extensive resources to find another product. Read full review ScreenShots