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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Joomla

    Score8.3 out of 10
    N/AJoomla! is a free and open source content management system used to publish web content. Included features are page caching, RSS feeds, printable versions of pages, news flashes, blogs, polls, a search function, and support for language internationalization.N/A

    KronoDesk

    Score6.9 out of 10
    Mid-Size Companies (51-1,000 employees)
    KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base.

    $190.99

    per month 3 concurrent users (minimum)

    Pricing
    JoomlaKronoDesk
    Editions & Modules
    No answers on this topic
    Cloud
    $63.66 per
    per month per concurrent user
    Download
    $633.66
    per year per concurrent user
    Offerings
    Pricing Offerings
    JoomlaKronoDesk
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discount available for annual billing on cloud plans. Discount available for volume of concurrent users. 3 concurrent user minimum.
    More Pricing Information
    Community Pulse
    JoomlaKronoDesk
    Considered Both Products
    The Joomla Project
    No answer on this topic
    Inflectra Corporation
    No answer on this topic
    Key User Insights
    Would buy again
    93%
    Would buy again
    14 Answers
    No answers on this topic
    Delivers good value for the price
    93%
    Delivers good value for the price
    13 Answers
    No answers on this topic
    Happy with the feature set
    87%
    Happy with the feature set
    13 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    10 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    14 Answers
    No answers on this topic
    Features
    JoomlaKronoDesk
    Security
    Comparison of Security features of Joomla! and KronoDesk
    Feature
    Joomla!
    8.3
    51 Ratings
    1% above category average
    KronoDesk
    -
    Ratings
    Role-based user permissions8.351 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Joomla! and KronoDesk
    Feature
    Joomla!
    6.6
    48 Ratings
    17% below category average
    KronoDesk
    -
    Ratings
    API7.246 Ratings00 Ratings
    Internationalization / multi-language6.047 Ratings00 Ratings
    Web Content Creation
    Comparison of Web Content Creation features of Joomla! and KronoDesk
    Feature
    Joomla!
    7.7
    54 Ratings
    2% below category average
    KronoDesk
    -
    Ratings
    WYSIWYG editor8.353 Ratings00 Ratings
    Code quality / cleanliness8.551 Ratings00 Ratings
    Admin section8.249 Ratings00 Ratings
    Page templates7.052 Ratings00 Ratings
    Library of website themes6.350 Ratings00 Ratings
    Mobile optimization / responsive design7.550 Ratings00 Ratings
    Publishing workflow8.450 Ratings00 Ratings
    Form generator7.446 Ratings00 Ratings
    Web Content Management
    Comparison of Web Content Management features of Joomla! and KronoDesk
    Feature
    Joomla!
    7.6
    52 Ratings
    1% above category average
    KronoDesk
    -
    Ratings
    Content taxonomy7.951 Ratings00 Ratings
    SEO support7.650 Ratings00 Ratings
    Bulk management8.049 Ratings00 Ratings
    Availability / breadth of extensions7.052 Ratings00 Ratings
    Community / comment management7.150 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Joomla! and KronoDesk
    Feature
    Joomla!
    -
    Ratings
    KronoDesk
    8.2
    1 Ratings
    0% above category average
    Organize and prioritize service tickets00 Ratings8.21 Ratings
    Expert directory00 Ratings8.21 Ratings
    Subscription-based notifications00 Ratings8.21 Ratings
    ITSM collaboration and documentation00 Ratings8.21 Ratings
    Ticket creation and submission00 Ratings8.21 Ratings
    Ticket response00 Ratings8.21 Ratings
    Self Help Community
    Comparison of Self Help Community features of Joomla! and KronoDesk
    Feature
    Joomla!
    -
    Ratings
    KronoDesk
    8.2
    1 Ratings
    2% above category average
    External knowledge base00 Ratings8.21 Ratings
    Internal knowledge base00 Ratings8.21 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Joomla! and KronoDesk
    Feature
    Joomla!
    -
    Ratings
    KronoDesk
    8.4
    1 Ratings
    5% above category average
    Customer portal00 Ratings8.21 Ratings
    IVR00 Ratings8.21 Ratings
    Social integration00 Ratings8.21 Ratings
    Email support00 Ratings9.11 Ratings
    Help Desk CRM integration00 Ratings8.21 Ratings
    Best Alternatives
    JoomlaKronoDesk
    Small Businesses
    Umbraco CMS
    Score7 out of 10
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    Square Online
    Score7.7 out of 10
    LiveAgent
    Score8.8 out of 10
    Enterprises
    RWS Tridion Sites
    Score9 out of 10
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    JoomlaKronoDesk
    Likelihood to Recommend
    8.2
    (75 ratings)
    9.1
    (1 ratings)
    Likelihood to Renew
    10.0
    (28 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (14 ratings)
    -
    (0 ratings)
    Availability
    9.9
    (2 ratings)
    -
    (0 ratings)
    Performance
    7.8
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (4 ratings)
    -
    (0 ratings)
    Online Training
    8.0
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.7
    (3 ratings)
    -
    (0 ratings)
    Product Scalability
    9.9
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    JoomlaKronoDesk
    Likelihood to Recommend
    The Joomla Project
    If your developers want to have some fun, Joomla offers the stability and friendliness to do custom coding. Certain marketing initiatives require us to get "cute" with the interface, and Joomla allows for that a bit easier than WordPress (and definitely easier than sites like Squarespace). The security of Joomla is also always a plus.
    Incentivized
    Read full review
    Inflectra Corporation
    I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
    Read full review
    Pros
    The Joomla Project
    • Security. Its got many new features in the new Joomla! 4 which make the already good security even better. I like the ability to use my Yubi keys to log in with the new webauth standard, I don't think any other CMS has that built in
    • W3C Accessibility Guidelines (WCAG) 2.1 (with AA compliance)
    • Really good SEO that gets our sites to the top of the search engines again without the need for any extra things
    • Speed, it gets a really good score (100%) in the google lighthouse on our server, can't beat that
    Read full review
    Inflectra Corporation
    • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
    • The overview and tracking are most important to me.
    Read full review
    Cons
    The Joomla Project
    • Because Joomla's user community is smaller than WP, it lacks as many choices from 3rd party developers, meaning it can be a little more difficult to find the right extension for what you need to accomplish
    • Along the same vein, most of the best 3rd-party software for Joomla! is paid
    • Simple features such as Add to Menu and Cache cleaners should be adopted as part of the Joomla! core, though they are available as extensions
    • Joomla! could use a simpler and easier URL rewriting process
    Incentivized
    Read full review
    Inflectra Corporation
    • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
    • A quick issue entry with the most important information would be helpful.
    • A "live" report that can contains my current "hot" issues would be helpful.
    Read full review
    Likelihood to Renew
    The Joomla Project
    I gave it a rating of 10 because I just love how Joomla! works, how it is set up and how it handles many users. Also it is very fast, and there is no overload on the MySQL database or servers ever.
    Incentivized
    Read full review
    Inflectra Corporation
    No answers on this topic
    Usability
    The Joomla Project
    Joomla! 3.x is easily installed either manually or via a script provided by your host. It contains most of the tools needed to begin creating websites right from the start. Those features that it doesn't have are easily installed via links and buttons from the thousands of extensions available in the community
    Read full review
    Inflectra Corporation
    No answers on this topic
    Performance
    The Joomla Project
    Today's Modern Joomla performs very well and is robust and durable. The pages load faster than they ever did in the past and Modern Joomla's integration into other software or systems has become seamless. Modern Joomla sites will last long and will stay running forever.
    Incentivized
    Read full review
    Inflectra Corporation
    No answers on this topic
    Support Rating
    The Joomla Project
    Between the core Joomla developers who are excellent at answering questions and providing support, you have a whole community of developers who work with Joomla and are happy to help fellow developers out answering questions and supporting the Joomla project. Out of the many communities I am involved in for open-source software, Joomla's community is by far the best.
    Incentivized
    Read full review
    Inflectra Corporation
    No answers on this topic
    Online Training
    The Joomla Project
    It is good if you know Joomla! if not it can get a bit confusing
    Read full review
    Inflectra Corporation
    No answers on this topic
    Implementation Rating
    The Joomla Project
    Joomla has gone through tremendous growing pains. It is now better than ever. But before, when it was going from 1.5-2.5, the templates and plugins would break over and over again. If you don't understand what Joomla was trying to do back then, you might have a bad attitude toward it. Today, those pains are over and things don't break like they used to during that time period.
    Incentivized
    Read full review
    Inflectra Corporation
    No answers on this topic
    Alternatives Considered
    The Joomla Project
    We tested other platforms like WordPress, Magento and some local CMS. 
    But Joomla offered us better resources for generating content.
    Joomla is a CMS suitable for many types of projects, especially if you have several people editing content at the same time.
    It allows you to maintain visual standardization and offers many options for working with images.
    With its ability to control access to different articles, categories or even different components, it is a great tool, even if they are managed by different people.
    Incentivized
    Read full review
    Inflectra Corporation
    Several freeware/shareware tools like Bugzilla are missing integration with other systems. HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
    Read full review
    Return on Investment
    The Joomla Project
    • Joomla has reduced our costs of rolling out a new website because it uses less developer time and can be rolled out by individual users as needed.
    • Joomla has a lot of extensions and add-ons that make it easy to create and implement advanced solutions quickly.
    Incentivized
    Read full review
    Inflectra Corporation
    • The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
    Read full review
    ScreenShots

    KronoDesk Screenshots

    Screenshot of an example dashboard.Screenshot of the knowledge base.Screenshot of the reporting interface.Screenshot of the support forums.