Joyfill vs. SurveyLab

Previously for any inspection we use any ordinary forms using pan and paper so with this method we doesn't get the report of the user and our inspection but with the help of Joyfill we are getting proper reports.

Incentivized

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.

• Creating Customized Form.
• Data collection or storage via phone.
• Access the report from anywhere.

Incentivized

• They have great support that always will help you.
• MySurveyLab is very flexible. Some things can be done in several ways.
• They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
• Collectors add flexibility to surveys. You can collect surveys from a few different source at once
• They have a mobile application that can collect responses offline(!)

• Glitchy here and there with updates.
• Cannot annotate on photos.
• Sometimes syncing conflicts.

• Summary export in Excel could be nicer.
• Tags in the left menu could be more intuitive.

• We are now getting reports of the surveys and inspection which we doesn't get earlier by manual forms.
• We are also now collection or taking signatures from any users in any document online without using any third party application or tool

Incentivized

• With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot