What users are saying about
7 Ratings
5 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

    Cloud PBX

    Junxure

    Feature Set Not Supported
    N/A
    10.0

    Phone.com

    100%
    Phone.com ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    User templates

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Call reports

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Directory of employee names

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Call Management

    Junxure

    Feature Set Not Supported
    N/A
    10.0

    Phone.com

    100%
    Phone.com ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Call recording

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Call park

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call screening

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Message alerts

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    VoIP system collaboration

    Junxure

    Feature Set Not Supported
    N/A
    10.0

    Phone.com

    100%
    Phone.com ranks higher in 2/2 features

    Audio conferencing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Instant messaging

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Mobile apps

    Junxure

    Feature Set Not Supported
    N/A
    10.0

    Phone.com

    100%
    Phone.com ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Mobile app for Android

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • Phone.com is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.2

    Junxure

    92%
    6 Ratings
    10.0

    Phone.com

    100%
    2 Ratings

    Likelihood to Renew

    9.1

    Junxure

    91%
    1 Rating

    Phone.com

    N/A
    0 Ratings

    Likelihood to Recommend

    Junxure

    Junxure is great for any office just for tracking and transparency alone! I think the earlier you start using it in your business the better. This will create good habits for the employees to start using Junxure instead of their email and chat features. These take up so much time. Time equals money! This also allows you to see the status of any project or client without having to contact fellow employees. You can even see their email correspondence, therefore, if someone is sick you do not have to call them to find out what is going on with that particular client or task.
    Lisa Humbert | TrustRadius Reviewer

    Phone.com

    Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
    Bill Artinger | TrustRadius Reviewer

    Pros

    Junxure

    • Clients can log in to view their investment statements. This is a timesaving benefit, as clients won't have to ask you every time they want to see how their money is performing. Being able to self-service will make your clients feel more in control of their money.
    • Being cloud-based means that the workflow monitor can be accessed anytime, anywhere. Nobody will forget important tasks as everything is being tracked. This allows staff to work from home and communicate with other employees with ease.
    • The pending action screen will allow you to reduce your to-do list and keep it in one central, accessible place. Workflow will see a major improvement!
    Malise Holder | TrustRadius Reviewer

    Phone.com

    • Customer service and live chat are amazing
    • Simple, straight forward
    • Easy to setup
    • Affordable
    Carlos Crameri | TrustRadius Reviewer

    Cons

    Junxure

    • Their integration options are a little limited compared to Redtail and SF. This has never caused an issue, but it may force you to think creatively at times.
    • Not the cheapest option, but not the highest either. I would say it has an ok price, but pays for itself. May not be right for people struggling through their first solo year.
    • I would like to see them add new features a little faster. Seems that updates are few and far between. It's a growing industry, and we need new tactics to stay ahead of the robo options coming on the market.
    Anonymous | TrustRadius Reviewer

    Phone.com

    • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
    • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
    Bill Artinger | TrustRadius Reviewer

    Pricing Details

    Junxure

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Junxure Editions & Modules

    Additional Pricing Details

    Phone.com

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $12.99 per month

    Phone.com Editions & Modules

    Edition
    Basic Users$12.991
    Plus Users$19.991
    Pro Users$29.991
    Lice ReceptionistStarting at $902
    IP Phone Connection$4.993
    Call Recording$7.994
    Phone Numbers$4.994
    Global Phone NumbersStarting at $4.994
    International DialingVary Rates
    1. per user, per month
    2. per month
    3. per month, per device
    4. per month
    5. none
    Additional Pricing Details
    20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.

    Likelihood to Renew

    Junxure

    Junxure 9.1
    Based on 1 answer
    Junxure is a wonderful tool and is easy to use. Once you get your team to work with Junxure more than they do chat, email etc., it will work well and save a lot of time.
    Lisa Humbert | TrustRadius Reviewer

    Phone.com

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Junxure

    I do not particularly remember the system I entered above, as I only used it for temporary work that I did nine years ago. I did not select Junxure myself - the office I work in already had it implemented before I came on. This question does not seem to be applicable to me.
    Anonymous | TrustRadius Reviewer

    Phone.com

    No answers on this topic

    Return on Investment

    Junxure

    • It has saved time by automatically capturing emails.
    • It has created efficiency from having to keep track of tasks manually or keeping power documents around.
    • It’s definitely worth the cost through all of the efficiency our firm gains. The ability to send work actions to teammates depending on their responsibilities is greatly helpful!
    Anonymous | TrustRadius Reviewer

    Phone.com

    • Reduced cost and improved our efficiency - all reps love it.
    Carlos Crameri | TrustRadius Reviewer

    Screenshots

    Junxure

    Add comparison