JustCall vs. Mattersight Predictive Behavioral Routing (discontinued)
JustCall vs. Mattersight Predictive Behavioral Routing (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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JustCall | Small Businesses (1-50 employees) | JustCall is an AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global companies, JustCall empowers customer-facing teams with real-time AI insights. Its features encompass inbound/outbound call management, SMS/MMS messaging, versatile sales dialers, SMS workflows, AI-driven… | $30 per month per user | |
Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A |
JustCall | Mattersight Predictive Behavioral Routing (discontinued) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Outbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on the web-app or mobile app than to receive it over cellular network. | — | ||||||||||||||
More Pricing Information |
JustCall | Mattersight Predictive Behavioral Routing (discontinued) | |
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Top Pros | ||
Top Cons |
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JustCall | Mattersight Predictive Behavioral Routing (discontinued) | ||||||||||||||||||
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Cloud PBX |
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Call Management |
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VoIP system collaboration |
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Mobile apps |
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JustCall | Mattersight Predictive Behavioral Routing (discontinued) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
JustCall | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | 8.8 (7 ratings) | 7.6 (4 ratings) |
Usability | - (0 ratings) | 8.0 (1 ratings) |
JustCall | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | SaaS Labs | Discontinued Products |
Pros | SaaS Labs | Discontinued Products |
Cons | SaaS Labs | Discontinued Products |
Alternatives Considered | SaaS Labs | Discontinued Products |
Return on Investment | SaaS Labs | Discontinued Products |
ScreenShots | JustCall Screenshots |