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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    JustCall

    Score4.2 out of 10
    Small Businesses (1-50 employees)
    JustCall is a customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global companies, JustCall empowers customer-facing teams with real-time AI insights. Its features encompass inbound/outbound call management, SMS/MMS messaging, versatile sales dialers, SMS workflows, AI-driven SMS…

    $78

    per month for 2 users (minimum)

    Pricing
    JustCall
    Editions & Modules
    AI Communication Suite - Team
    $39
    per month per user (2 minimum)
    AI Communication Suite - Pro
    $69
    per month per user (2 minimum)
    AI Communication Suite - Pro Plus
    $109
    per month per user (2 minimum)
    Sales Suite - SalesPro
    Custom Pricing
    per year
    AI Communication Suite - Business
    Custom Pricing
    (10 user minimum)
    Offerings
    Pricing Offerings
    JustCall
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeNo setup fee
    Additional DetailsOutbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on the web-app or mobile app than to receive it over cellular network. Up to a 29% discount for an annual subscription.
    More Pricing Information
    Community Pulse
    JustCall
    Considered Both Products
    SaaS Labs
    Chose JustCall
    AT least Ringcentral works
    Incentivized
    Chose JustCall
    We left JustCall for Aircall. Aircall, in some cases, had a better integration with Hubspot, but for us that was the only redeeming quality. That integration, though important, was not enough to convince us to stay with JustCall. In my opinion, the Aircall UX/UI, feature set …
    Incentivized
    Chose JustCall
    Main problem with Talkdesk was we cannot reach customer care when we need in difficult times but JustCall we get immediate response from their side and also they want time to solve our payment issue but they allow us to call until that issue was over even though mistake was our …
    Incentivized
    Chose JustCall
    The main thing for me is pricing! With JustCall, I had the option to pay monthly! I didn't need a contract or anything. Grayscale has plans in place which was not convenient for us.
    Incentivized
    Chose JustCall
    JustCall seemed very similar to Aircall in our uses. The main benefit we originally found with JustCall were the lower pricing plans, but these seem to have increased as of recent. Aircall also suffered from lack of customer service being available at a moments notice, and also …
    Incentivized
    Chose JustCall
    It will be compared to the quality of the service and that it is accessible to medium or small companies. It is not a tool that requires greater complexities and its functionality is quite extensive. You will discover that the benefits are more than the problems that you may …
    Incentivized
    Chose JustCall
    I have used both Kixie and PhoneBurner to try to add in the type of sales calling capabilities I wanted. In 2017, neither actually 100% fit the bill.

    Kixie is also a full-blown sales focused dialing and VOIP platform. They have really tight integrations with Pipedrive and other …
    Incentivized
    Key User Insights
    Would buy again
    71%
    Would buy again
    5 Answers
    Delivers good value for the price
    71%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    71%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    83%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    83%
    Implementation went as expected
    5 Answers
    Features
    JustCall
    Cloud PBX
    Comparison of Cloud PBX features of JustCall
    Feature
    JustCall
    1.7
    8 Ratings
    129% below category average
    Multi-level Interactive Voice Response (IVR)1.58 Ratings
    Call reports1.88 Ratings
    Directory of employee names2.06 Ratings
    Call Management
    Comparison of Call Management features of JustCall
    Feature
    JustCall
    2.0
    8 Ratings
    122% below category average
    Answering rules2.08 Ratings
    Call recording2.07 Ratings
    Call park2.37 Ratings
    Call screening2.07 Ratings
    Message alerts2.07 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of JustCall
    Feature
    JustCall
    2.0
    7 Ratings
    119% below category average
    Audio conferencing2.07 Ratings
    Mobile apps
    Comparison of Mobile apps features of JustCall
    Feature
    JustCall
    2.0
    7 Ratings
    119% below category average
    Mobile app for iOS2.06 Ratings
    Mobile app for Android2.07 Ratings
    Best Alternatives
    JustCall
    Small Businesses
    CallFire
    Score9.7 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternatives
    User Ratings
    JustCall
    Likelihood to Recommend
    2.4
    (8 ratings)
    Usability
    1.5
    (2 ratings)
    User Testimonials
    JustCall
    Likelihood to Recommend
    SaaS Labs
    In my opinion, if you have high volumes of inbound calls with many clients, I'd avoid using JustCall. I think it is far better suited for outbound calls (i.e. sales) or for small teams. I would also recommend using JustCall for 1:1 dialing, rather than a single phone number managed by a team. Their IVR setup and tracking down what happens when a call goes through IVR can be quite difficult to figure out what actually happened.
    Incentivized
    Read full review
    Pros
    SaaS Labs
    • JustCall.io has a wonderful Chrome extension that plays nice with most other apps and extensions and enables things like a power dialer and click to call functionality to be launched from anywhere, even without being logged into the platform.
    • Just Call.io has the ability to launch and sync SMS messaging from within the Pipedrive app, adding another touchpoint to the sales cycle easily.
    • The platform developers are very open to other integrations and use cases and actively solicit feedback from their user community.
    • They are also very responsive to questions and support requests.
    Incentivized
    Read full review
    Cons
    SaaS Labs
    • for data export we will export only 60 days range if its 200 days means its good for export
    • nothing much to improve everything is good
    Incentivized
    Read full review
    Usability
    SaaS Labs
    I think the UI/UX needs to be simplified and reorganized. It was hard to find settings, understand what they did, and then replicate those across phone numbers. They need better bulk actions, better analytics and, frankly, more stability in the system. The negative impacts to our business overall make it such that I cannot recommend JustCall
    Incentivized
    Read full review
    Alternatives Considered
    SaaS Labs
    It will be compared to the quality of the service and that it is accessible to medium or small companies. It is not a tool that requires greater complexities and its functionality is quite extensive. You will discover that the benefits are more than the problems that you may have.
    Incentivized
    Read full review
    Return on Investment
    SaaS Labs
    • Positive impact as it has helped the business with a better communication.
    • I wish the latest messages would be on top!
    Incentivized
    Read full review
    ScreenShots

    JustCall Screenshots

    Screenshot of Agent AvailabilityScreenshot of SMS AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Tone Analysis