JustCall

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
JustCall	Score 7.1 out of 10	Small Businesses (1-50 employees)	JustCall is a customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global companies, JustCall empowers customer-facing teams with real-time AI insights. Its features encompass inbound/outbound call management, SMS/MMS messaging, versatile sales dialers, SMS workflows, AI-driven SMS…	$78 per month for 2 users (minimum)

Pricing

JustCall

Editions & Modules

AI Communication Suite - Team: $39
per month per user (2 minimum)
AI Communication Suite - Pro: $69
per month per user (2 minimum)
AI Communication Suite - Pro Plus: $109
per month per user (2 minimum)
Sales Suite - SalesPro: Custom Pricing
per year
AI Communication Suite - Business: Custom Pricing
(10 user minimum)

Offerings

Pricing Offerings
JustCall
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

No setup fee

Additional Details

Outbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on the web-app or mobile app than to receive it over cellular network. Up to a 29% discount for an annual subscription.

More Pricing Information

Community Pulse
	JustCall
Considered Both Products	JustCall Jonathan Bowen Sr. Director, Customer Experience Chose JustCall We left JustCall for Aircall. Aircall, in some cases, had a better integration with Hubspot, but for us that was the only redeeming quality. That integration, though important, was not enough to convince us to stay with JustCall. In my opinion, the Aircall UX/UI, feature set … Incentivized Helpful? Dinesh Kumar Lead Generation Executive Chose JustCall Main problem with Talkdesk was we cannot reach customer care when we need in difficult times but JustCall we get immediate response from their side and also they want time to solve our payment issue but they allow us to call until that issue was over even though mistake was our … Incentivized Helpful? AS Angie Salazar Recruiter Chose JustCall The main thing for me is pricing! With JustCall, I had the option to pay monthly! I didn't need a contract or anything. Grayscale has plans in place which was not convenient for us. Incentivized Helpful? Verified User Director Chose JustCall JustCall seemed very similar to Aircall in our uses. The main benefit we originally found with JustCall were the lower pricing plans, but these seem to have increased as of recent. Aircall also suffered from lack of customer service being available at a moments notice, and also … Incentivized Helpful? John L Sandler Marketing Project Management Specialist Chose JustCall It will be compared to the quality of the service and that it is accessible to medium or small companies. It is not a tool that requires greater complexities and its functionality is quite extensive. You will discover that the benefits are more than the problems that you may … Incentivized Helpful? Justin Angelson, Digital and AI Solution Expert Digital Strategy, Marketing Automation, Online Marketing, CRO, Branding, Wordpress Development Chose JustCall I have used both Kixie and PhoneBurner to try to add in the type of sales calling capabilities I wanted. In 2017, neither actually 100% fit the bill. Kixie is also a full-blown sales focused dialing and VOIP platform. They have really tight integrations with Pipedrive and other … Incentivized Helpful?

Features

JustCall

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	JustCall 6.0 7 Ratings 29% below category average
Multi-level Interactive Voice Response (IVR)	5.07 Ratings
Call reports	6.27 Ratings
Directory of employee names	6.95 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	JustCall 7.1 7 Ratings 17% below category average
Answering rules	6.97 Ratings
Call recording	6.96 Ratings
Call park	8.16 Ratings
Call screening	6.96 Ratings
Message alerts	6.96 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	JustCall 6.9 6 Ratings 15% below category average
Audio conferencing	6.96 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	JustCall 6.8 6 Ratings 16% below category average
Mobile app for iOS	6.85 Ratings
Mobile app for Android	6.96 Ratings

Best Alternatives
	JustCall
Small Businesses	CloudTalk Score 7.6 out of 10
Medium-sized Companies	CloudTalk Score 7.6 out of 10
Enterprises	Cisco Unified Communications Manager (Call Manager) Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	JustCall
Likelihood to Recommend	6.0 (7 ratings)
Usability	4.0 (1 ratings)

User Testimonials
	JustCall
Likelihood to Recommend	SaaS Labs In my opinion, if you have high volumes of inbound calls with many clients, I'd avoid using JustCall. I think it is far better suited for outbound calls (i.e. sales) or for small teams. I would also recommend using JustCall for 1:1 dialing, rather than a single phone number managed by a team. Their IVR setup and tracking down what happens when a call goes through IVR can be quite difficult to figure out what actually happened. Incentivized Jonathan Bowen Sr. Director, Customer Experience Read full review
Pros	SaaS Labs JustCall.io has a wonderful Chrome extension that plays nice with most other apps and extensions and enables things like a power dialer and click to call functionality to be launched from anywhere, even without being logged into the platform. Just Call.io has the ability to launch and sync SMS messaging from within the Pipedrive app, adding another touchpoint to the sales cycle easily. The platform developers are very open to other integrations and use cases and actively solicit feedback from their user community. They are also very responsive to questions and support requests. Incentivized Justin Angelson, Digital and AI Solution Expert Digital Strategy, Marketing Automation, Online Marketing, CRO, Branding, Wordpress Development Read full review
Cons	SaaS Labs for data export we will export only 60 days range if its 200 days means its good for export nothing much to improve everything is good Incentivized Dinesh Kumar Lead Generation Executive Read full review
Usability	SaaS Labs I think the UI/UX needs to be simplified and reorganized. It was hard to find settings, understand what they did, and then replicate those across phone numbers. They need better bulk actions, better analytics and, frankly, more stability in the system. The negative impacts to our business overall make it such that I cannot recommend JustCall Incentivized Jonathan Bowen Sr. Director, Customer Experience Read full review
Alternatives Considered	SaaS Labs It will be compared to the quality of the service and that it is accessible to medium or small companies. It is not a tool that requires greater complexities and its functionality is quite extensive. You will discover that the benefits are more than the problems that you may have. Incentivized John L Sandler Marketing Project Management Specialist Read full review
Return on Investment	SaaS Labs Positive impact as it has helped the business with a better communication. I wish the latest messages would be on top! Incentivized AS Angie Salazar Recruiter Read full review
ScreenShots	JustCall Screenshots