Keeper vs. ManageEngine ADSelfService Plus

I can only think of scenarios where Keeper is well-suited, in my experience. I work in small business (i.e., sole proprietor, 1 employee) environments and Keeper is well-suited to my needs. I imagine it would also be well-suited to multi-user environments, but would require a great deal more management and organization in such environments.

I think it's suited for any scenario, but mostly for people with a lot of remote users. It reduces the number of support requests as well that relates to forgotten passwords.

Incentivized

• Ease of use. User find it simple and intuitive to use and I find they rapidly adjust to the software with minimal training.
• Single-sign-on. Super important and really makes things simple for the users and easy to manage for us in the IT team.
• Sharing features. We knew sharing was a key component of our password management solution. Keeper makes it easy for users and simple to administer.

Incentivized

• Remote password changes when not connected to a VPN or at a remote office
• MFA for certain user groups allows standard users to work normally without additional effort
• Excellent reporting
• MFA for certain services such as terminal access greatly enhances security to these servers.

Incentivized

• I find that Keeper could use some work with their desktop interface, a sleeker and friendlier user interface would definitely benefit them.
• Keeper doesn’t have a Security Dashboard, which makes it more complicated to evaluate the strengths and weaknesses of your passwords.
• The automatic web form filling is somewhat limited at the time, but im sure they will improve it soon.

Incentivized

• Assist with post-implementation reviews to ensure we configured everything correctly
• Better integration with mobile devices such as an app to change M365 passwords for our mobile-only users
• It would be great if password changes of mobile users updates the AD so these accounts don't reflect as dormant AD accounts.

Incentivized

It's just easy to use, plain and simple. It has the complexity and user-interface that gives you confidence in its build but the ease-of-use that keep things from getting too complicated. A huge plus when you have to onboard new members of the team or summer interns when you need them to step in and make orders on your behalf.

Incentivized

We only had to send out a one-pager with instructions for staff to register and staff found it very easy to use.

Incentivized

Because it is so good. It always works, has not crashed even in 3 years; I have a lot of data in it (never any problems).

I have used the Apple cloud, but if you forget your password into that, once again, you’re at the mercy of calling customer service. With Keeper, you can use the thumbprint option to log on, and there’s any of your needed passwords. It’s fast and simple, and you don’t have to wait online to unlock the app you’ve locked yourself out of.

We have multiple products of ManageEngine in use, so it made logical sense to stick with them due to the integrations available with their other products, hence others weren't considered.

Incentivized

• The spreadsheets and printed papers being passed around the office with passwords on them have gone! This is a huge security hole plugged.
• Users actively use the software which says something - it is easy to use and intuitive. When software is not intuitive, it tends to not get used.
• It gives IT control over who does what with passwords, and while difficult to quantify it is certainly a dramatically positive impact on the organization.

Incentivized

• Significantly reduced number of support calls for forgotten password, so less support services people required
• The ability to remotely change AD and M365 passwords saved a lot of time and costs of people travelling to offices to change passwords and we were able to reduce the password expiry time to be in line with best practice.

Incentivized