Keka HR vs. Medallia Agent Connect

Specific Scenarios Where Keka HR Excels:1. Mid-sized Businesses with Diverse HR Needs 2. Organizations Emphasizing User-Friendly Interfaces. 3. Companies Emphasizing Employee Directory and Communication. Scenarios Where Keka HR Can Improve: 1. Advanced Reporting and Analytics Needs. 2. Highly Specialized Industry Requirements.In conclusion, Keka HR is a strong choice for mid-sized businesses with a range of HR needs, especially those valuing user-friendly interfaces. While it may not be the optimal fit for organizations with advanced reporting demands or mobile-centric operations, its overall performance makes it a recommendable solution for many HR management scenarios.

Incentivized

The survey sent is customer-friendly, vibrant, simple, and easy to understand. The survey itself is comprised of simple question(s) with straightforward answer options for customers to make their selections. Creating the survey is a straightforward process for us to prepare and implement. Making updates or changes is just as easy.

• Salary
• Leaves and Attendance
• Expenses and Travel
• Manage Tax

• The fundamental tool for customer satisfaction is exactly right. The way they allow us as agents to share details about ourselves, and humanize the process, has made a huge impact on the customer experience we provide. Our customers feel more inclined to leave us feedback and it allows us to get a real understanding of each of their individual expectations.
• Customer Journey. From the beginning through the Sales process, through procurement, through trial and through now being users for over a year, the Stella Connect team has been incredibly helpful, informative and has provided us with the exact amount of interaction we need. They are very good at respecting your time while making sure they get in touch when necessary. New features that are relevant to our use case are sent my way. It's one of the only product update emails I actually read. They're incredibly responsive and very helpful.

Incentivized

• Keka HR can add more features for employees, like alerts
• Keka HR can improve tracking dashboard by adding charts

Incentivized

• Ability to create and send out different surveys triggered by different customer touchpoints
• Ability to create surveys that aren't focused solely on agent performance
• Ability to break down and search the data based on different customer attributes, such as profession or state

They are the absolute best. My Sales guy Corey D. and my CSM Tim P. are totally a part of the team. They have been incredibly helpful through the process pre and post-sales and have become good friends. I appreciate that I feel like our team's success is always at the forefront of their minds.

Incentivized

Rippling has a complex user interface and someone needs to guide me to get acquainted with the usage of the portal daily unlike Keka HR it's really clear for what purpose we need to use the portal to make maximum use of it. It has more market range but Keka HR stole my heart by simplifying my work.

Incentivized

We do not currently use any other products like Stella Connect, by Medallia. We have recently begun evaluating platforms that would allow us to collect feedback at different touchpoints throughout our customers' journeys, as well as through additional channels such as during our application process, quote and purchase experience, website experience, etc. We have looked at companies such as Survey Monkey, Medallia, and Qualtrics to help us better understand CSAT.

• Salary and Tax Management is made easy for employee
• Team Management and Team Performance can be tracked
• Accurate in Payroll Processing

• Implementing Stella Connect was such an easy decision. Before, we were working with "yes, I'm satisfied" or "no, I'm not satisfied" and felt it was an incredibly unclear and polarizing experience, as our users were forced to pick one or the other. Most often, we'd get a negative rating with a comment saying that the experience was fine, but some feature in the product was missing. This left it very difficult for us to really gauge the experience we were providing and how to improve. In addition, agent motivation was incredibly low and impossible to improve because they were left feeling like their scores were not matching their experience. Needless to say, implementing Stella Connect improved all of these issues 10-fold. The ROI has been incredibly substantial. We've been able to improve CSAT scores and properly measure the rate of first attempt resolutions. Team morale is at an all-time high, and our customers even love the experience.

Incentivized