TrustRadius

Kenect vs. Zendesk Sunshine Conversations

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kenect
Score 8.9 out of 10
N/A
Kenect is a technology platform designed to help businesses grow, from the company of the same name in Utah. Kenect helps attract, convert, and keep more customers by strengthening the business's online presence, online reputation, and online communication. Kenect includes a business texting platform that links to an existing business line and helps generate dozens of online reviews each month in addition to getting you better KENECTED with prospects and customers.N/A
Zendesk Sunshine Conversations
Score 7.8 out of 10
N/A
Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.N/A
Pricing
KenectZendesk Sunshine Conversations
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
KenectZendesk Sunshine Conversations
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
KenectZendesk Sunshine Conversations
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
KenectZendesk Sunshine Conversations
Small Businesses
EZ Texting
EZ Texting
Score 8.9 out of 10
EZ Texting
EZ Texting
Score 8.9 out of 10
Medium-sized Companies
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KenectZendesk Sunshine Conversations
Likelihood to Recommend
-
(0 ratings)
7.6
(5 ratings)
User Testimonials
KenectZendesk Sunshine Conversations
Likelihood to Recommend
Kenect
No answers on this topic
Zendesk
Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature.
Verified User
Anonymous
Read full review
Pros
Kenect
No answers on this topic
Zendesk
  • Connects all customer data
  • Easy to connect
  • Easy to use reporting
Verified User
Anonymous
Read full review
Cons
Kenect
No answers on this topic
Zendesk
  • Support for special characters (ñ and accents)
  • Better integration with exsiting tickets in ZenDesk
  • Android App is lacking
  • Support for mobile browsers
  • Support for iOS devices
AH
Alejandro Huerta
COO (Chief Operations Officer)
Read full review
Alternatives Considered
Kenect
No answers on this topic
Zendesk
First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations.
Deepa Kumari | TrustRadius Reviewer
Deepa Kumari
Campaign Specialist
Read full review
Return on Investment
Kenect
No answers on this topic
Zendesk
  • Overall I have great experience with Zendesk Sunshine Conversations
Mohammad Rashid Raza | TrustRadius Reviewer
Mohammad Rashid Raza
Technical Lead
Read full review
ScreenShots