Kibo eCommerce vs. Kooomo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kibo eCommerce
Score 7.5 out of 10
N/A
Kibo Software offers Kibo eCommerce (formerly Mozu), designed to support retailers with online offer creation and deployment, content publishing and landing pages, and many tools and widgets out of the box with a retail-oriented ecommerce solution. Mozu was acquired by Kibo Software from Volusion in October 2016.N/A
Kooomo
Score 9.8 out of 10
Mid-Size Companies (51-1,000 employees)
The Kooomo platform consists of an e-commerce solution for managing online trade transactions and a content management system (CMS) that is designed to assist with coordinated institutional content.
$5,500
per installation
Pricing
Kibo eCommerceKooomo
Editions & Modules
No answers on this topic
Marketplace connector
$5,500
per installation
Standard Storefront (all features + Marketplace)
$22,000
per installation
Offerings
Pricing Offerings
Kibo eCommerceKooomo
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$5,530 per installation
Additional DetailsThe installation is paid as a 1-time set up fee. No recurring yearly or monthly fees. After that, the rev share model is applied that involves 3% of each transaction.
More Pricing Information
Features
Kibo eCommerceKooomo
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Kibo eCommerce
8.2
6 Ratings
6% above category average
Kooomo
9.3
3 Ratings
19% above category average
Product catalog & listings8.36 Ratings9.53 Ratings
Product management8.26 Ratings9.53 Ratings
Bulk product upload7.65 Ratings9.23 Ratings
Branding8.26 Ratings9.03 Ratings
Mobile storefront8.56 Ratings9.03 Ratings
Product variations8.55 Ratings9.43 Ratings
Website integration8.04 Ratings00 Ratings
Visual customization8.16 Ratings9.43 Ratings
CMS8.74 Ratings9.13 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Kibo eCommerce
9.0
2 Ratings
17% above category average
Kooomo
9.2
3 Ratings
19% above category average
Checkout user experience9.02 Ratings9.43 Ratings
Abandoned cart recovery00 Ratings9.03 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Kibo eCommerce
8.4
6 Ratings
1% above category average
Kooomo
9.5
3 Ratings
13% above category average
eCommerce security8.46 Ratings9.53 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Kibo eCommerce
7.7
6 Ratings
3% above category average
Kooomo
9.0
3 Ratings
18% above category average
Promotions & discounts8.56 Ratings9.53 Ratings
SEO7.02 Ratings8.93 Ratings
Personalized recommendations00 Ratings8.53 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Kibo eCommerce
7.6
6 Ratings
3% below category average
Kooomo
8.4
3 Ratings
7% above category average
Multi-site management8.26 Ratings6.41 Ratings
Order processing9.02 Ratings9.53 Ratings
Inventory management9.01 Ratings8.73 Ratings
Shipping9.01 Ratings9.53 Ratings
Custom functionality3.01 Ratings8.03 Ratings
Best Alternatives
Kibo eCommerceKooomo
Small Businesses
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Kibo eCommerceKooomo
Likelihood to Recommend
7.9
(6 ratings)
9.5
(3 ratings)
Support Rating
1.0
(1 ratings)
-
(0 ratings)
Implementation Rating
1.0
(1 ratings)
-
(0 ratings)
User Testimonials
Kibo eCommerceKooomo
Likelihood to Recommend
Kibo Software, Inc.
The platform has flexibility at its core and we have made full use of that capability. Even if Kibo [eCommerce] hasn't been ready to provide features and functions we need, we have the opportunity to build them ourselves. The platform started as Mozu and while it was relatively well-developed for DTC, it lacked a lot of basic B2B functionality. As a result, when we were ready to move into that arena, we built a lot for ourselves (including a multi-level account system and a tool to manage it). Keep in mind, too, that Kibo eCommerce is part of a larger suite of tools. The company has purchased a mobile Point-of-Sale system, Baynote, Certona, Monetate, and an OMS. If you need a full-scale solution, they can offer a lot. As I mentioned previously, their support and documentation need shoring up. They're not terrible, but they hinder (rather than help) when it comes to fulfilling the platform's promise of letting the customers be self-service in building out their capabilities.
Read full review
Kooomo
Going live with our first Kooomo shop has been a success. Having tried several other e-commerce platforms through the years it has been a great experience to go live in a very short time to market without any bugs or problems. The SAAS model has proved to be the best suited for us and Kooomo in particular, has met all our expectations.
Read full review
Pros
Kibo Software, Inc.
  • Mozu offers a flexible multi site setup where you can feed multiple sites from the same product and order database.
  • Mozu allows you to create as many attributes as you would like across customer, orders, and products. This flexibility can be really powerful.
Read full review
Kooomo
  • Integration with the marketplaces: in Kooomo you can manage the products not only eCommerce, but also on Amazon and eBay
Read full review
Cons
Kibo Software, Inc.
  • Prebuilt Integration - There is not currently a large number of preexisting integrations, but custom integrations are fairly quick
  • Time to Deploy - Don't get me wrong, We have deployed in the timeline we expected, but if you are trying to get something off the ground fast, Kibo might not be right for you. It is a robust platform that take some time to get up and running.
  • Complicated Shipping - if you have a complicated shipped process, you might want to look for a tool to help, Kibo does not have very robust out of the box shipping capabilities.
Read full review
Kooomo
  • The software comes as a Saas solution so you don’t have the access to the platform core but you have the capability to handle your content output with their integrated CMS.
Read full review
Support Rating
Kibo Software, Inc.
One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
Read full review
Kooomo
No answers on this topic
Implementation Rating
Kibo Software, Inc.
At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best
Read full review
Kooomo
No answers on this topic
Alternatives Considered
Kibo Software, Inc.
We had a custom, in-house ecommerce website before moving to Kibo. It was brittle, slow, and wasn't going to scale nearly well enough or fast enough to keep up with our requirements
Read full review
Kooomo
No answers on this topic
Return on Investment
Kibo Software, Inc.
  • Kibo has always delivered rapid & exceptional support to our organization
  • Kibo has been cost-competitive when considering other vendors
  • The platform continues to add value without requiring substantial additional investments
Read full review
Kooomo
  • Using Kooomo has enabled us to focus on the added value areas and forget about time-consuming areas such as performance, bugs, and software updates.
Read full review
ScreenShots

Kibo eCommerce Screenshots

Screenshot of User Friendly Tooling:
Empower non-technical teams to manage the look & feel of the digital storefront with drag-&-drop functionality, preview environments, & intuitive content management tools.Screenshot of Mobile-First Architecture:
Deliver consistent online experiences with natively responsive sites on a single code base