Kiteworks vs. N-able Mail Assure

Kiteworks is very good for securely sharing files external to your company and doing so without your customers knowing who each other are. The interface is simple and relatively intuitive. We have had some issues in getting timely support from Accellion this past year, but they seem to be doing better lately.

Incentivized

SolarWinds Mail Assure is well suited to medium and large sized organizations that need a configurable and flexible mail filter. It is likely to not be appropriate for marketing firms that want a set it and forget it sort of filter that needs no adjustment.

Incentivized

• Microsoft Office Plugins
• Desktop Synchronization
• Mobile Ability
• Group chat
• File Filtering

• Spam filtering
• Adaptive learning for security

Incentivized

• Encrypting our files appears to be less than 100% complete
• Software updates cannot be scheduled to take place automatically like their old product
• Detailed activity logging is not available to administrators. You must submit the logs to Accellion for analysis.

Incentivized

• SMTP scanning trips some spam filters.
• Releasing a quarantined spam email often requires admin intervention.
• Console access is cumbersome for end users.

Incentivized

The support has been rock solid, easy to communicate with, and highly knowledgable.

Incentivized

The main reason for selecting Kiteworks is that when sharing files with multiple customers, each customer has no idea who the other customers are. To do that in Teams would require users to create a private team for each customer, which would be very [time-consuming].

Incentivized

We have used a few mail security options, including SpamStopsHere. Mail Assure is easier to manage and adapts as it learns the email traffic and patterns that come into the company. We use most of the SolarWinds suite, including MSPManager, N-central, Passportal, and Endpoint Security. We have been happy with their products and they are always quick to respond to their support tickets.

Incentivized

• Before then kitework we used 3 different products. It was expensive and difficult manage.

• It cut down on the amount of spam we get.
• It can differentiate a email box from an alias attached so it must be specified to keep from being billed.

Incentivized