Koala Inside Sales Software vs. NICE CXone
Koala Inside Sales Software vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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Koala Inside Sales Software | N/A | Koala Inside Sales Software is a suite of applications for an inbound call center, from Electronic Voice Services (EVS). | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
Koala Inside Sales Software | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Koala Inside Sales Software | NICE CXone | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Koala Inside Sales Software | NICE CXone | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Koala Inside Sales Software | NICE CXone | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.4 (24 ratings) |
Usability | - (0 ratings) | 8.3 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.9 (5 ratings) |
In-Person Training | - (0 ratings) | 3.1 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
Koala Inside Sales Software | NICE CXone | |
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Likelihood to Recommend | Electronic Voice Services (EVS) No answers on this topic | NICE Systems |
Pros | Electronic Voice Services (EVS) No answers on this topic | NICE Systems |
Cons | Electronic Voice Services (EVS) No answers on this topic | NICE Systems |
Likelihood to Renew | Electronic Voice Services (EVS) No answers on this topic | NICE Systems |
Usability | Electronic Voice Services (EVS) No answers on this topic | NICE Systems |
Reliability and Availability | Electronic Voice Services (EVS) No answers on this topic | NICE Systems |
Performance | Electronic Voice Services (EVS) No answers on this topic | NICE Systems |
Support Rating | Electronic Voice Services (EVS) No answers on this topic | NICE Systems |
In-Person Training | Electronic Voice Services (EVS) No answers on this topic | NICE Systems |
Online Training | Electronic Voice Services (EVS) No answers on this topic | NICE Systems |
Implementation Rating | Electronic Voice Services (EVS) No answers on this topic | NICE Systems |
Alternatives Considered | Electronic Voice Services (EVS) No answers on this topic | NICE Systems |
Scalability | Electronic Voice Services (EVS) No answers on this topic | NICE Systems |
Return on Investment | Electronic Voice Services (EVS) No answers on this topic | NICE Systems |
ScreenShots | NICE CXone Screenshots |