TrustRadius

KrispCall vs. MicroSIP

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
KrispCall
Score 7.3 out of 10
N/A
KrispCall is a phone app for businesses that integrates with a CRM. With access to phone numbers in over 100 countries, It can be used to maintain a consistent and professional image wherever a business operates. KrispCall includes a Power Dialer for sales teams, enabling lead connections, while Call Coaching allows managers to provide real-time guidance, optimizing every interaction for success. The Bulk SMS feature amplifies outreach efforts, driving targeted…
$15
per month per user
MicroSIP
Score 10.0 out of 10
N/A
N/A
$95
one-time fee
Pricing
KrispCallMicroSIP
Editions & Modules
Essential
$15
per month per user
Standard
$40
per month per user
Enterprise
Custom
Basic
$95
one-time fee
Offerings
Pricing Offerings
KrispCallMicroSIP
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.—
More Pricing Information
Features
KrispCallMicroSIP
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
KrispCall
8.3
1 Ratings
3% above category average
MicroSIP
10.0
1 Ratings
22% above category average
Multi-level Interactive Voice Response (IVR)9.01 Ratings00 Ratings
Call reports8.01 Ratings10.01 Ratings
Directory of employee names8.01 Ratings10.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
KrispCall
8.6
1 Ratings
3% above category average
MicroSIP
10.0
1 Ratings
18% above category average
Answering rules8.01 Ratings10.01 Ratings
Call recording9.01 Ratings10.01 Ratings
Call park8.01 Ratings00 Ratings
Call screening10.01 Ratings10.01 Ratings
Message alerts8.01 Ratings10.01 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
KrispCall
9.0
1 Ratings
12% above category average
MicroSIP
-
Ratings
Audio conferencing9.01 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
KrispCall
8.0
1 Ratings
1% below category average
MicroSIP
-
Ratings
Mobile app for iOS8.01 Ratings00 Ratings
Best Alternatives
KrispCallMicroSIP
Small Businesses
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KrispCallMicroSIP
Likelihood to Recommend
7.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
KrispCallMicroSIP
Likelihood to Recommend
KrispCall
It's well suited for sales and support environments where you need to give live coaching or real time feedback to your team members. It also helps when you have to take some strategic decisions, specifically if you are working in. support environments to identify trends, spikes in call volume, etc, and the virtual receptionist is a great help, too when the call volume is higher. For me in sales it helps with live monitoring, auto-transcript of calls, call tagging etc.
Neha Pant | TrustRadius Reviewer
Neha Pant
Account Manager- Existing Business
Read full review
MDev Group
MicroSip integrates calls through my laptop, which is especially convenient and allows for continuity of my work so I can answer or make calls while updating notes or checking emails. It is particularly accurate with caller ID, call log and VM and DND features. Overall I enjoy using it and believe it is a beneficial tool to use as opposed to conventional calling.
Amanda Khan | TrustRadius Reviewer
Amanda Khan
Contractor Retention / IT Recruiter
Read full review
Pros
KrispCall
  • Ability to do live monitoring of calls whenever I need to provide real time feedback to my team members as it also ensures smooth interaction
  • Liked the option of auto-transcription whenever I am in a hurry and need just basic transcript of what happened on the call
  • Call Analytics is also great for you to help identify trends, and get some granular data points for making some strategic decisions
Neha Pant | TrustRadius Reviewer
Neha Pant
Account Manager- Existing Business
Read full review
MDev Group
  • Facilitates an accurate call log
  • Allows call pop ups
  • VM and DND features
Amanda Khan | TrustRadius Reviewer
Amanda Khan
Contractor Retention / IT Recruiter
Read full review
Cons
KrispCall
  • Integration with Salesforce isn't there, which I believe every software must have these days.
  • No bulk SMS feature
Neha Pant | TrustRadius Reviewer
Neha Pant
Account Manager- Existing Business
Read full review
MDev Group
  • Thus far I have not encountered any issues with MicroSip so I am unable to comment in this area.
Amanda Khan | TrustRadius Reviewer
Amanda Khan
Contractor Retention / IT Recruiter
Read full review
Alternatives Considered
KrispCall
I am not a decision maker who decides whether to buy a software or not but yes Krispcall has a lot of advantages compared to other vendors in the similar lines and one of them is it being cost efficent.
Neha Pant | TrustRadius Reviewer
Neha Pant
Account Manager- Existing Business
Read full review
MDev Group
MicroSip is quite honestly the first call app that I have used which is integrated with a laptop but in terms of call quality and other features as mentioned such as VM, DND, call alerts, call log and caller ID these are all top notch. I would recommend MicroSip for any organization looking to save time.
Amanda Khan | TrustRadius Reviewer
Amanda Khan
Contractor Retention / IT Recruiter
Read full review
Return on Investment
KrispCall
  • seamless process for live feedback and monitoring
  • helpful in strategic decision making
  • reduce the burden of listening to the calls, as at times auto-transcript does the job for you
Neha Pant | TrustRadius Reviewer
Neha Pant
Account Manager- Existing Business
Read full review
MDev Group
  • Time Saving
  • Accurate Call Alerts
Amanda Khan | TrustRadius Reviewer
Amanda Khan
Contractor Retention / IT Recruiter
Read full review
ScreenShots

KrispCall Screenshots

Screenshot of KrispCall’s AI-driven phone system.Screenshot of a few of the CRMs that KrispCall can integrate with.Screenshot of some of the Local, International & Toll-Free Numbers available, across 100+ countries, to stay connected with clients worldwide.Screenshot of the Power Dialer, enabling users to make more calls quickly and effectively, driving better results.Screenshot of an example of the real-time call coaching, including listening, whispering, and barging,that guides and supports teams during calls.Screenshot of an example of the centralized communication channels that are organized and accessible with the Callbox, which consolidates calls, SMS, voicemails, and recordings into a single dashboard.