KronoDesk vs. ServiceNow Customer Service Management
KronoDesk vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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KronoDesk | Mid-Size Companies (51-1,000 employees) | KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base. | $10 Per User per Month | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
KronoDesk | ServiceNow Customer Service Management | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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KronoDesk | ServiceNow Customer Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
KronoDesk | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 9.1 (1 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
KronoDesk | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Inflectra Corporation | ServiceNow |
Pros | Inflectra Corporation | ServiceNow |
Cons | Inflectra Corporation | ServiceNow |
Usability | Inflectra Corporation No answers on this topic | ServiceNow |
Support Rating | Inflectra Corporation No answers on this topic | ServiceNow |
Alternatives Considered | Inflectra Corporation | ServiceNow |
Return on Investment | Inflectra Corporation | ServiceNow |
ScreenShots | KronoDesk Screenshots |