Laiye RPA vs. Mojo Helpdesk

Laiye RPA is suited in repeating and stable business processes which are rule driven, such as finance, human resource, tax report, logistics (stock in and stock out), sales orders to account receivable, and purchase orders to account payable, and etc. It is not appropriate in situation where flexibility is required to complete tasks, or human to human communication is a key factor.

For a small business it is a very good value.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Very stable, avoid the embarrassment of system crash.
• The cost of learning is very low, ready to use.
• Rich tutorial, easy to expand different scenes.

• User friendly- easy to setup and get running.
• Built in reports to improve and measure customer satisfaction.
• Always adding new features to enhance the product for the user.
• Support organization responds quickly to issues and questions.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Language capabilities improvement including Mongolian.

• The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
• Text box section on the rating to have the option to tell why a low rating was given.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Besides the competitive pricing, I really feel its OCR feature is one of a kind and a major distinguishing factor which gives Laiye RPA an upper hand against other RPA vendors whose OCR features are a little weak in comparison. A further differentiator is the low-code factor that has allowed us to scale easily across the company.

Price and customer service.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Improve work efficiency
• Improve customer satisfaction
• Reduce the error probability of data entry

• Our company’s improved customer support response times and expert service has helped us make money.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info