TrustRadius

Lang.ai vs. Luminoso Technologies

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lang.ai
Score 8.5 out of 10
N/A
Lang.ai is a text analysis tool used to make customer support agents more efficient, offering tools like better categorized support interactions for automating manual agent tasks like routing, triage, and prioritization, with the goal of cutting average time to ticket resolution.N/A
Luminoso Technologies
Score 8.0 out of 10
N/A
Luminoso Technologies is a leading artificial intelligence (AI) and natural language understanding (NLU) company that enables companies to discover value in their unstructured data.N/A
Pricing
Lang.aiLuminoso Technologies
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Lang.aiLuminoso Technologies
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Contact vendor for pricing information.
More Pricing Information
Community Pulse
Lang.aiLuminoso Technologies
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Lang.aiLuminoso Technologies
Small Businesses
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Enterprises
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User Ratings
Lang.aiLuminoso Technologies
Likelihood to Recommend
8.5
(2 ratings)
-
(0 ratings)
User Testimonials
Lang.aiLuminoso Technologies
Likelihood to Recommend
Lang.ai
I've been using Lang.ai in my business for a few months now and it's been great. It's especially useful in scenarios where I need to quickly process large amounts of data, such as customer surveys or sales reports. It can handle text, numbers and images really well. For more complex tasks like natural language processing, Lang.ai is also a great choice.
Mike Koolwijk | TrustRadius Reviewer
Mike Koolwijk
Onlinemarketing consulent
Read full review
Luminoso Technologies
No answers on this topic
Pros
Lang.ai
  • Great auto-tagging
  • Improved tagging structure and system
  • Efficient notes and organisation
Verified User
Anonymous
Read full review
Luminoso Technologies
No answers on this topic
Cons
Lang.ai
  • More customization options when creating my own chatbot
  • Better integration with other platforms like Slack
  • The natural language processing accuracy could be improved to provide more accurate results in certain contexts.
Mike Koolwijk | TrustRadius Reviewer
Mike Koolwijk
Onlinemarketing consulent
Read full review
Luminoso Technologies
No answers on this topic
Alternatives Considered
Lang.ai
I recently compared Lang.ai with Glassbox, GetFeedback, and Watson Studio by IBM. I found that Lang.ai is the most comprehensive AI-based platform for automated customer feedback analysis. It has features like natural language processing, sentiment analysis, and emotion detection which are not available on the other platforms. Furthermore, Lang.ai's user interface is intuitive and easy to use, making it my top choice for automated customer feedback analysis.
Mike Koolwijk | TrustRadius Reviewer
Mike Koolwijk
Onlinemarketing consulent
Read full review
Luminoso Technologies
No answers on this topic
Return on Investment
Lang.ai
  • More time for customer service
  • Addresses issues to prevent they occur again
  • Identify priority of escalations
Verified User
Anonymous
Read full review
Luminoso Technologies
No answers on this topic
ScreenShots