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Convenient platform for auto tagging and support tickets
February 01, 2023

Convenient platform for auto tagging and support tickets

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lang.ai

We're a young firm, so initially I worried that we wouldn't be able to benefit sufficiently from Lang’s ai offering. But I quickly found out it is a very great tool I've discovered for both customer support and product. I endorse them to everyone I know and always remind people that Zendesk is useless without Lang.
  • Great auto-tagging
  • Improved tagging structure and system
  • Efficient notes and organisation
  • Easier to navigate for new employees - initial guidance
  • Better UI
  • Not as intuitive at the beginning
  • More time for customer service
  • Addresses issues to prevent they occur again
  • Identify priority of escalations

Do you think Lang.ai delivers good value for the price?

Yes

Are you happy with Lang.ai's feature set?

Yes

Did Lang.ai live up to sales and marketing promises?

Yes

Did implementation of Lang.ai go as expected?

Yes

Would you buy Lang.ai again?

Yes

First, their amazing auto-tagging (and thus superior auto-responding) allowed our customer service representatives to concentrate on the issues that really matter. However, maybe even more crucially, the information we gather from the improved tagging system is assisting us in better informing our product roadmap and keeping the business more customer-responsive than before.