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Lang.ai | A powerful AI platform to better understand you customers
February 10, 2023

Lang.ai | A powerful AI platform to better understand you customers

Mike Koolwijk | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lang.ai

I've been using Lang.ai to help drive customer retention and ease CX operations and have seen great results. It's easy to integrate with other systems, so I can keep all my customer data in one place. The AI-driven insights have also proven invaluable in helping me understand my customers better and make informed decisions. The whole process is streamlined and intuitive, allowing me to stay on top of things without spending too much time managing the system.
  • It provides accurate natural language processing for a variety of tasks including text classification and sentiment analysis.
  • It can quickly recognize intent from user input
  • It works well with many languages
  • More customization options when creating my own chatbot
  • Better integration with other platforms like Slack
  • The natural language processing accuracy could be improved to provide more accurate results in certain contexts.
  • It has enabled me to quickly identify key insights from my data and make decisions that help me improve my ROI.
  • The platform is incredibly user-friendly, with intuitive dashboards and easy-to-use features that make it simple for me to get started.
  • The software has allowed us to automate tedious tasks and focus on more important aspects of our business, which has resulted in increased efficiency overall.
I recently compared Lang.ai with Glassbox, GetFeedback, and Watson Studio by IBM. I found that Lang.ai is the most comprehensive AI-based platform for automated customer feedback analysis. It has features like natural language processing, sentiment analysis, and emotion detection which are not available on the other platforms. Furthermore, Lang.ai's user interface is intuitive and easy to use, making it my top choice for automated customer feedback analysis.

Do you think Lang.ai delivers good value for the price?

Yes

Are you happy with Lang.ai's feature set?

Yes

Did Lang.ai live up to sales and marketing promises?

Yes

Did implementation of Lang.ai go as expected?

Yes

Would you buy Lang.ai again?

Yes

I've been using Lang.ai in my business for a few months now and it's been great. It's especially useful in scenarios where I need to quickly process large amounts of data, such as customer surveys or sales reports. It can handle text, numbers and images really well. For more complex tasks like natural language processing, Lang.ai is also a great choice.