TrustRadius
GetFeedbackUsing GetFeedback in Higher Education2018-12-04T02:27:22.585ZWe use GetFeedback for several assessments and personalized form submissions. Our assessments are generated and integrated within Salesforce, allowing for customization and the ability to auto-load responses directly within a custom Salesforce object. In addition to assessments, we have developed a series of admission application forms (references and surveys) to gather data from multiple constituents involved in the higher education enrollment process. Finally, we have developed GetFeedback forms to serve as emergency web placed forms in the event our primary web forms are unavailable or unresponsive.,Salesforce integration is intuitive and easy to implement without any coding.
Customization and logic is incredibly useful to improve the user experience.
Visualizations and graphics are customer-friendly and load easily on all devices.,Survey submissions can notify only one email address so if you need individual responses to go to another individual you have to either set-up Salesforce workflows/email alerts or auto-forward rules in the email inbox
Salesforce integration and sync is great and usually reliable but occasional record ID changes cause a failure in a survey response to sync to Salesforce. GetFeedback has no way to notify the administrator of the record's failure to sync.
Easier to sync all data to Salesforce and do survey reporting within Salesforce than within the GetFeedback user interface,10,Streamlined assessments have dramatically increased survey response rates from less than 15% to over 40% for standard surveys.
Admission application reference forms via GetFeedback has lessened need for an additional third-party solution to manage references.,SurveyMonkey,Salesforce Analytics Cloud, Salesforce Community Cloud, Salesforce for Higher Ed,Customer SurveysNathan BakerWe love GetFeedback2018-12-13T22:05:04.720ZWe use GetFeedback for surveys to gauge the success of our completed projects. It is great for this purpose as it gathers quick feedback in a user-friendly and mobile responsive format. It is easy to set up the survey and we integrate it into Salesforce to store the answers for analytics.,Mobile responsiveness
User friendly
Easy to use on the back end,Could increase their support for complex surveys.,9,It's helped us improve our product delivery and increase customer satisfaction,FluidSurveys (Discontinued),Customer SurveysVerified UserUse GetFeedback!2018-04-27T20:13:59.431ZAcross two companies, my teams have used GetFeedback to discover consumer sentiment, to survey customers about their sales and support experience (net promoter score), and even to solicit content from thought leadership contributors. There are lots of tools you could use for this, but GetFeedback stands out. We started using GetFeedback because it was the only tool with a truly solid Salesforce integration. We ended up using it because it had the best UI and looked absolutely gorgeous. It's fantastic, and the team that supports it is too.,Salesforce integration
Easy UI
Flexible for branding,Not a criticism - but it would be really great to be able to reach audiences that we simply don't have access to. SurveyMonkey now offers this.,10,Quality data
No usability friction
Efficiency,SurveyMonkey,Pardot, Outreach,Employee Surveys
Customer Surveys
Research StudiesWilliam TyreeGreat product, would recommend2018-03-28T17:37:10.177ZWe used Getfeedback to primarily generate NPS and CSAT scores for our existing merchants. IT allowed us to generate value for both our support organization and marketing org, letting us see the results of our campaigns and outreaches to existing merchants. We heavily used the link parameters to have more customization in email.,Link parameters in surveys
Clean user interface
Easy to export results to Salesforce.,More integration with marketo and other systems. I wish I could use more of this data for triggered messaging.,9,Got great data from our merchants that allowed us to adapt our strategies,SurveyMonkey and GetResponse,Customer Surveys
Research StudiesVerified UserLooks Nice, Limited Functionality2018-01-30T15:34:10.124ZWe use GetFeedback sparingly. We originally signed up because of its integration with Salesforce, we were looking for a way to bring survey data into Salesforce automatically. The Salesforce integration works, but we have previously found other applications that meet our needs in a more robust way. We still use GetFeedback from time to time...mainly as a survey tool.,Elegant design
Easy to use
Quick to create custom surveys,Salesforce integration options
Survey data presentation
Flexibility with question types,6,It helped us get started with Salesforce integrations
It has helped us gather survey data from a variety of sources,FormAssembly,Slack, FormAssembly, Squarespace,Employee Surveys
Customer SurveysVerified UserPerfect for asking those questions you've always wanted the answer to!2017-10-23T16:32:23.421ZGetFeedback is currently used as a tool to generate feedback to our clients and allows us to get some valuable infomration from them in an easy manner. Before we first started using it, we found it hard to find out exactly how customers felt and a lot of the time, we were sending out emails. So GetFeedback allows us to offer something more engaging.,The way it works with Salesforce CRM and how you can create dashboards and reports based from criteria gathered in GetFeedback.
Customisable features are a big plus - allows you to choose what kind of question you want to ask.
Very easy to use interface and so easy to assemble a survey within minutes.,A little more customisation would be nice. Having the option to completely change the layout of a question (other than background image) allows for more personalization.,10,Allowed us to measure our success by asking customers the questions every business wants to know the answer to - what's working?,SurveyMonkey,HubSpot, Salesforce Service Cloud, Moz,Customer SurveysVerified UserGetFeedback is the easiest tool for customer feedback2017-09-21T18:45:26.058ZGetFeedback is being used predominantly by Marketing and Sales as we look to review our customers on a yearly basis. While finding a survey plug-in could seem relatively easy, it's difficult to keep track of which customer has fed back what and Get Feedback does that all seamlessly,,GetFeedback makes the integration with your client easy. Salesforce can be troublesome if you aren't well experienced but GetFeedback does the hard work for you.
GetFeedback provides good examples of how to use its features via video content and its support team is excellent.
Testing is a big advantage because you can actually play around in the free version and sample some example questionnaires, which you can then use.,Something that could be done differently is looking at how the surveys will look like on your website, or even in your product.
It can be quite difficult to easily set it up with Salesforce if you haven't used the system before, which is why there could be room for improvement when looking at how it will appear in Salesforce and how you can get to it.
The website could do with some simplifying, making it easier to find what you're looking for.,8,Seeing the customer journey is a major positive and how they have developed our relationship over time
It does make things a little crowded in the Salesforce object, making things more time-consuming, but this is something that gets better once you become more knowledgeable
We needed to see what we were doing right and wrong in our products and without this tool, there would be no way we could do that.,SurveyMonkey,HubSpot, Salesforce Service Cloud, Hootsuite Enterprise,Customer SurveysVerified UserGetFeedback from your entire customer base!2017-05-18T19:44:18.845ZWe are using GetFeedback as our primary survey tool to collect customer sentiment when a support case closes (CSAT), when a PS project closes (PS SAT), and our rolling 6 month Customer Sentiment Survey. The surveys technically span three different departments but all roll up to our Customer Insights team. Some of the big positive about GetFeedback is that we have standardized (almost) all of our surveys into a single vendor which makes data management and reporting much easier. GetFeedback also allows a lot more customization to the look and feel of our surveys to ensure we stay on brand and deliver a consistent user experience. The most impactful feature of GetFeedback is you can embed the responses to an initial question directly into the email. This allows us to capture the 1-5 CSAT rating for a support interaction without the customer having to open up the survey in a separate tab. We have seen a large increase in the amount of initial CSAT responses we receive after implementing this.
One of the big pain points we have with GetFeedback is that it will create duplicate responses, which requires constant reconciliation.,Embed survey responses into an email to allow for easier data capture from customers.
Automatically creates GetFeedback records in SFDC, which allows for greater visibility and better integration of reporting. This also drives a number of calls to action with internal teams via SFDC workflows and Gainsight.
Very customizable look and feel of the survey to stay on corporate brand.
Intuitive user interface.,Creates duplicate responses, this especially seems to be an issue when you embed a survey response into an email. The problem stems from Getfeedback's inability to recognize that a customer has started a survey, quit part way through, and then come back to finish it.
Would like additional customization to the navigation/format within a survey.
Engaging support is not super intuitive. They have a weird popup menu on their website and their internal case system does not provide any receipt/confirmation so I'm not sure whether or not my request has been received.,8,Consolidated all surveys under a single vendor
Greater response rate
More data on our customers
Ease of reporting when it is all pulled into SFDC,,Salesforce Communities, Salesforce Service Cloud, Salesforce.com, Gainsight,Customer SurveysScott SuperkoGetFeedback - Hurry up and Get it. You'll love the Feedback (and your response rate)!2016-09-09T22:16:57.427ZWe use GetFeedback internally and externally here are a few of the business problems we've been able to solve:
Recruiting uses 3 surveys to qualify new job applicantsCorporate Training uses it to find out what should be adjusted after each new hire training sessionHuman Resources uses it for employee stratification and employee of the quarter nominationsLeads are qualified through the use of what we call our "Solution Builder App"Customers are sent surveys when an opportunity is lost to see what we could've done to secure the business,The interface is super easy to use. If you can put together a PowerPoint you can make a survey.
The integration with our Salesforce instance is critical. They have done a nice job making the process fairly simple.
The customer support I've gotten when I've had to use it was very helpful and friendly.,The only real challenge I've encountered is that they don't have a simple way to use a defined drop-down list that is in our CRM.
I wish I could get a custom icon for ratings vs. just stars, hearts, circles or numbers. That was not a deal breaker, but it would be kind of cool to have.
The process of creating a URL (distributing a Salesforce Aware Survey) to embed in an email template is a little complicated and takes some practice, especially for a novice admin that, at the time, didn't have much experience in adding modifiers and merge fields.,10,Our response rate for our lead qualifying survey has been hovering around 55%. That doesn't mean that they complete the entire thing, but at least we are getting some answers back. It also allows us to weed out any leads that are outside of our scope of work. The survey when answered in its entirety gets a lead 13 steps down our customer journey map.
The automation of sending out the recruiting survey has allowed our recruiting manager to focus on qualified applicants and has completely eliminated the duplicate data entry of key information that the hiring managers required for determining if a candidate should be scheduled for a phone interview. Over the past year of using this survey we received 145 survey back. That is 145 manual emails that no longer had to be sent out by staff. You do the math on that time savings.
The new hire training feedback has allowed internal trainers to understand how to better tailor each session to on-board future employees in a more effective manner. With over 33 different training modules you can imagine how intensive our on-boarding process can be and if we can understand what works and what doesn't this only adds to the effectiveness of each trainer.,SurveyMonkey,Salesforce.com, Pardot,Employee Surveys
Customer Surveys,3,1,Recruiting - qualifying applicants
Lead qualification - giving each Account Executive a little bit more insight on which leads to follow up on and eliminating the leads that do not fall within our core markets
Customer satisfaction - this is one of our most recent survey's that we launched (just this week). Our executive team is trying to understand the reasons behind any lost opportunities. I think this one will be the most valuable for us going into 2017.,By building in a few project questions on our lead qualification survey we have been able to take some math off the shoulders of our account executives. Our opportunities are project based and each project requires an area calculation to be done before the right solution can be prepared for a customer. Having the customer provide the project dimensions in the unit of measure they choose allows us to push the information through to our CRM and basically start the CPQ process for them.,Oh, I am sure there are plenty of other ways we will use it in the future. We just haven't discovered them yet.,10,10,No,It has been so long since I have had to contact support that I can't recall a specific instance. I do remember getting very timely support and I never had to repeat my issue to a support rep even if a different one called or emailed me back. The solutions they provided even though weren't exactly the answers I wanted did give me hope that the product was evolving and additional features and functionality are always being considered.Karol Clark
Unspecified
GetFeedback
20 Ratings
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