GetFeedback, by SurveyMonkey

GetFeedback, by SurveyMonkey

About TrustRadius Scoring
Score 8.5 out of 100
GetFeedback, by SurveyMonkey

Overview

Recent Reviews

We love GetFeedback

9 out of 10
December 13, 2018
We use GetFeedback for surveys to gauge the success of our completed projects. It is great for this purpose as it gathers quick feedback …
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Great product, would recommend

9 out of 10
March 28, 2018
We used Getfeedback to primarily generate NPS and CSAT scores for our existing merchants. IT allowed us to generate value for both our …
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Awards

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Popular Features

View all 16 features

Themes (9)

10.0
100%

Changes to live survey (9)

10.0
100%

Question design help (9)

10.0
100%

Multiple question types (9)

10.0
100%

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of GetFeedback, by SurveyMonkey, and make your voice heard!

Pricing

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Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $20 per month

Features Scorecard

Survey Format & Appearance

10.0
100%

Survey Content

10.0
100%

Survey Logic

10.0
100%

Survey Reporting & Analytics

9.0
90%

Survey Administration & Security

10.0
100%

Survey Distribution

8.0
80%

Product Details

What is GetFeedback, by SurveyMonkey?

GetFeedback, now from SurveyMonkey (acquired November 2019), is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.

GetFeedback, by SurveyMonkey Video

GetFeedback - 3 Minute Product Tour

GetFeedback, by SurveyMonkey Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is GetFeedback, by SurveyMonkey?

GetFeedback, now from SurveyMonkey (acquired November 2019), is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.

How much does GetFeedback, by SurveyMonkey cost?

GetFeedback, by SurveyMonkey starts at $20.

What is GetFeedback, by SurveyMonkey's best feature?

Reviewers rate Survey templates and Themes and Custom logo/branding highest, with a score of 10.

Who uses GetFeedback, by SurveyMonkey?

The most common users of GetFeedback, by SurveyMonkey are from Mid-sized Companies (51-1,000 employees) and the Internet industry.

Reviews and Ratings

 (30)

Ratings

Reviews

(1-9 of 9)
Companies can't remove reviews or game the system. Here's why
Simon Whight | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
GetFeedback, by SurveyMonkey, is being used for two purposes: 1) to provide a CX platform, 2) to be integrated to Salesforce. It is currently being used across many divisions at Zen with an eye for using it for internal purposes.
  • Great integration with Salesforce
  • Fantastic looking surveys
  • Incredible time to delivery - this is fast to spin up and use
  • I would like to see some of the browser based analytics available in Salesforce
  • Continue working on the Salesforce installed package - it is great, but lots of potential here where nobody is really exploiting
The Salesforce integration is fantastic. I have seen it evolve over the years and it is clear there is some considered investment going on here. In its first guise, the integration was fine at pushing survey response data to objects of your choosing. More recently, the integration has introduced a managed package, which has brought a really flexible object structure to what GetFeedback, by SurveyMonkey writes to. In a nutshell, you get a Survey -> Response -> Answer three tiered structure, meaning that you don't have to configure every time you mix up your survey design to b more complex. Finally, the forthcoming managed package is now being updated to bring a nice home page with it, with some nice top down analytics. This is great stuff and brings a lot of hope for the future of the platform. That Salesforce use it as their preferred surveying platform over their own on platform one is telling.
Honestly, I have had little need for support. The platform isn't one that comes with issues and problems hand in hand. If I have spoken to support, they have kept me up to date well.
December 13, 2018

We love GetFeedback

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use GetFeedback for surveys to gauge the success of our completed projects. It is great for this purpose as it gathers quick feedback in a user-friendly and mobile responsive format. It is easy to set up the survey and we integrate it into Salesforce to store the answers for analytics.
  • Mobile responsiveness
  • User friendly
  • Easy to use on the back end
  • Could increase their support for complex surveys.
We love GetFeedback and would definitely recommend it to others.
Nathan Baker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use GetFeedback for several assessments and personalized form submissions. Our assessments are generated and integrated within Salesforce, allowing for customization and the ability to auto-load responses directly within a custom Salesforce object. In addition to assessments, we have developed a series of admission application forms (references and surveys) to gather data from multiple constituents involved in the higher education enrollment process. Finally, we have developed GetFeedback forms to serve as emergency web placed forms in the event our primary web forms are unavailable or unresponsive.
  • Salesforce integration is intuitive and easy to implement without any coding.
  • Customization and logic is incredibly useful to improve the user experience.
  • Visualizations and graphics are customer-friendly and load easily on all devices.
  • Survey submissions can notify only one email address so if you need individual responses to go to another individual you have to either set-up Salesforce workflows/email alerts or auto-forward rules in the email inbox
  • Salesforce integration and sync is great and usually reliable but occasional record ID changes cause a failure in a survey response to sync to Salesforce. GetFeedback has no way to notify the administrator of the record's failure to sync.
  • Easier to sync all data to Salesforce and do survey reporting within Salesforce than within the GetFeedback user interface
Great solution for a low-budget non-profit with little to no coding experience. Customers using Salesforce will find GetFeedback easy to use and helpful to generate internal business processes. GetFeedback can do way more than just assessments and can be generated based on any business process from Salesforce via a workflow/email alert to send out a customized unique GetFeedback link to complete forms or other business processes.
April 27, 2018

Use GetFeedback!

William Tyree | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Across two companies, my teams have used GetFeedback to discover consumer sentiment, to survey customers about their sales and support experience (net promoter score), and even to solicit content from thought leadership contributors. There are lots of tools you could use for this, but GetFeedback stands out. We started using GetFeedback because it was the only tool with a truly solid Salesforce integration. We ended up using it because it had the best UI and looked absolutely gorgeous. It's fantastic, and the team that supports it is too.
  • Salesforce integration
  • Easy UI
  • Flexible for branding
  • Not a criticism - but it would be really great to be able to reach audiences that we simply don't have access to. SurveyMonkey now offers this.
It's best suited for situations when getting data into Salesforce is a priority. It's well-suited for just about any other purpose where you need to collect data or even content. I'd say it's not currently suited for situations where you're looking to reach customers or audiences that you don't have contact data for.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We used Getfeedback to primarily generate NPS and CSAT scores for our existing merchants. IT allowed us to generate value for both our support organization and marketing org, letting us see the results of our campaigns and outreaches to existing merchants. We heavily used the link parameters to have more customization in email.
  • Link parameters in surveys
  • Clean user interface
  • Easy to export results to Salesforce.
  • More integration with marketo and other systems. I wish I could use more of this data for triggered messaging.
It would be a great tool for a marketing team just getting off the ground and trying to generate some good feedback. It can also potentially be white-labeled and shared with consumers. It could all still be easily tracked through the URL parameters one can set up with getfeedback's link tool.
Score 6 out of 10
Vetted Review
Verified User
Review Source
We use GetFeedback sparingly. We originally signed up because of its integration with Salesforce, we were looking for a way to bring survey data into Salesforce automatically. The Salesforce integration works, but we have previously found other applications that meet our needs in a more robust way. We still use GetFeedback from time to time...mainly as a survey tool.
  • Elegant design
  • Easy to use
  • Quick to create custom surveys
  • Salesforce integration options
  • Survey data presentation
  • Flexibility with question types
GetFeedback is great when you want to create a quick survey and are ok with exporting the data into an Excel spreadsheet. It is less appropriate when you're trying to do complex things on the backside with the data via a Salesforce integration. We lean towards GetFeedback when we just need the survey to look pretty, but don't need much functionality beyond that.
Score 10 out of 10
Vetted Review
Verified User
Review Source
GetFeedback is currently used as a tool to generate feedback to our clients and allows us to get some valuable infomration from them in an easy manner. Before we first started using it, we found it hard to find out exactly how customers felt and a lot of the time, we were sending out emails. So GetFeedback allows us to offer something more engaging.
  • The way it works with Salesforce CRM and how you can create dashboards and reports based from criteria gathered in GetFeedback.
  • Customisable features are a big plus - allows you to choose what kind of question you want to ask.
  • Very easy to use interface and so easy to assemble a survey within minutes.
  • A little more customisation would be nice. Having the option to completely change the layout of a question (other than background image) allows for more personalization.
When we first started implementing GetFeedback in our business, I was part of the team that helped create surveys and monitor answers within our Salesforce org. It was at this point that I found GetFeedback support to be very helpful as they guided me in creating the questionnaires and allowed me to easily get the results I needed. It is perfect for gathering customer data but also just asking potential customers some questions too, so you can see if they are enjoying a new design or have any suggestions for improvements.
Scott Superko | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are using GetFeedback as our primary survey tool to collect customer sentiment when a support case closes (CSAT), when a PS project closes (PS SAT), and our rolling 6 month Customer Sentiment Survey. The surveys technically span three different departments but all roll up to our Customer Insights team. Some of the big positive about GetFeedback is that we have standardized (almost) all of our surveys into a single vendor which makes data management and reporting much easier. GetFeedback also allows a lot more customization to the look and feel of our surveys to ensure we stay on brand and deliver a consistent user experience. The most impactful feature of GetFeedback is you can embed the responses to an initial question directly into the email. This allows us to capture the 1-5 CSAT rating for a support interaction without the customer having to open up the survey in a separate tab. We have seen a large increase in the amount of initial CSAT responses we receive after implementing this.

One of the big pain points we have with GetFeedback is that it will create duplicate responses, which requires constant reconciliation.
  • Embed survey responses into an email to allow for easier data capture from customers.
  • Automatically creates GetFeedback records in SFDC, which allows for greater visibility and better integration of reporting. This also drives a number of calls to action with internal teams via SFDC workflows and Gainsight.
  • Very customizable look and feel of the survey to stay on corporate brand.
  • Intuitive user interface.
  • Creates duplicate responses, this especially seems to be an issue when you embed a survey response into an email. The problem stems from Getfeedback's inability to recognize that a customer has started a survey, quit part way through, and then come back to finish it.
  • Would like additional customization to the navigation/format within a survey.
  • Engaging support is not super intuitive. They have a weird popup menu on their website and their internal case system does not provide any receipt/confirmation so I'm not sure whether or not my request has been received.
It is great to standardize under a single survey tool. Because it integrates so well into Salesforce it is very useful if your business lives and breathes in SFDC. It's helpful if you have a lot of surveys you are sending at different points in the customer lifecycle. You will need to have your own email delivery tool to really take advantage of when you are engaging a customer.
Karol Clark | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use GetFeedback internally and externally here are a few of the business problems we've been able to solve:
  • Recruiting uses 3 surveys to qualify new job applicants
  • Corporate Training uses it to find out what should be adjusted after each new hire training session
  • Human Resources uses it for employee stratification and employee of the quarter nominations
  • Leads are qualified through the use of what we call our "Solution Builder App"
  • Customers are sent surveys when an opportunity is lost to see what we could've done to secure the business
  • The interface is super easy to use. If you can put together a PowerPoint you can make a survey.
  • The integration with our Salesforce instance is critical. They have done a nice job making the process fairly simple.
  • The customer support I've gotten when I've had to use it was very helpful and friendly.
  • The only real challenge I've encountered is that they don't have a simple way to use a defined drop-down list that is in our CRM.
  • I wish I could get a custom icon for ratings vs. just stars, hearts, circles or numbers. That was not a deal breaker, but it would be kind of cool to have.
  • The process of creating a URL (distributing a Salesforce Aware Survey) to embed in an email template is a little complicated and takes some practice, especially for a novice admin that, at the time, didn't have much experience in adding modifiers and merge fields.
I really haven't found an instance where GetFeedback wasn't well suited. In fact it is one of my favorite SaaS subscriptions we have right after Salesforce. I've even presented the solution at our local Women In Tech networking events. Being a self proclaimed early adopter of new software it was very easy to navigate and get up and running. I was able to teach the software to others inside our company that are technology adverse and they picked it up very quickly.

The surveys are very graphically appealing and the way they are responsive to any devise is critical in this ever increasing mobile world of ours. Being able to brand each survey with our colors and logos was an important factor to us. Being a very small company (under 20 employees) these surveys make us look professional and a lot larger than we are.
The few times, and I mean few, I have had to reach out to the support staff they were very helpful. I was also lucky enough to meet the developer at a users' conference. His willingness to hear what I had to say was impressive. After understanding his background coming from the CRM world I knew that he knew what we as users needed in the way of integration.