TrustRadius

Lang.ai vs. TextRazor

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lang.ai
Score 8.5 out of 10
N/A
Lang.ai is a text analysis tool used to make customer support agents more efficient, offering tools like better categorized support interactions for automating manual agent tasks like routing, triage, and prioritization, with the goal of cutting average time to ticket resolution.N/A
TextRazor
Score 10.0 out of 10
N/A
The TextRazor API helps extract and understand the Who, What, Why and How from text and documents. TextRazor offers a cloud or self-hosted text analysis infrastructure that combines natural language processing techniques with a knowledgebase of real-life facts to help rapidly extract the value from documents, tweets or web pages.
$200
per month 6000 requests per day, 5 maximum concurrent requests
Pricing
Lang.aiTextRazor
Editions & Modules
No answers on this topic
Starter
$200
per month 6000 included requests, 5 concurrent requests
Growth
$600
per month 50000 included requests, 10 concurrent requests
Pro
$1200
per month 120000 included requests, 15 concurrent requests
Custom
Custom Pricing
Offerings
Pricing Offerings
Lang.aiTextRazor
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
Lang.aiTextRazor
Small Businesses
IBM Watson Studio
IBM Watson Studio
Score 9.9 out of 10
IBM Watson Studio
IBM Watson Studio
Score 9.9 out of 10
Medium-sized Companies
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.1 out of 10
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.1 out of 10
Enterprises
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.1 out of 10
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Lang.aiTextRazor
Likelihood to Recommend
8.5
(2 ratings)
-
(0 ratings)
User Testimonials
Lang.aiTextRazor
Likelihood to Recommend
Lang.ai
I've been using Lang.ai in my business for a few months now and it's been great. It's especially useful in scenarios where I need to quickly process large amounts of data, such as customer surveys or sales reports. It can handle text, numbers and images really well. For more complex tasks like natural language processing, Lang.ai is also a great choice.
Mike Koolwijk | TrustRadius Reviewer
Mike Koolwijk
Onlinemarketing consulent
Read full review
TextRazor
No answers on this topic
Pros
Lang.ai
  • Great auto-tagging
  • Improved tagging structure and system
  • Efficient notes and organisation
Verified User
Anonymous
Read full review
TextRazor
No answers on this topic
Cons
Lang.ai
  • More customization options when creating my own chatbot
  • Better integration with other platforms like Slack
  • The natural language processing accuracy could be improved to provide more accurate results in certain contexts.
Mike Koolwijk | TrustRadius Reviewer
Mike Koolwijk
Onlinemarketing consulent
Read full review
TextRazor
No answers on this topic
Alternatives Considered
Lang.ai
I recently compared Lang.ai with Glassbox, GetFeedback, and Watson Studio by IBM. I found that Lang.ai is the most comprehensive AI-based platform for automated customer feedback analysis. It has features like natural language processing, sentiment analysis, and emotion detection which are not available on the other platforms. Furthermore, Lang.ai's user interface is intuitive and easy to use, making it my top choice for automated customer feedback analysis.
Mike Koolwijk | TrustRadius Reviewer
Mike Koolwijk
Onlinemarketing consulent
Read full review
TextRazor
No answers on this topic
Return on Investment
Lang.ai
  • More time for customer service
  • Addresses issues to prevent they occur again
  • Identify priority of escalations
Verified User
Anonymous
Read full review
TextRazor
No answers on this topic
ScreenShots