TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lang.ai

    Score8.5 out of 10
    N/ALang.ai is a text analysis tool used to make customer support agents more efficient, offering tools like better categorized support interactions for automating manual agent tasks like routing, triage, and prioritization, with the goal of cutting average time to ticket resolution.N/A

    Textrics

    Score9.9 out of 10
    N/ATextrics is an AI and ML-based Text Analytics suite that analyses customer sentiments through text written across various data sources.

    $499

    month

    Pricing
    Lang.aiTextrics
    Editions & Modules
    No answers on this topic
    Standard
    $499
    month
    Professional
    $899
    month
    Enterprise
    $1,899
    month
    Offerings
    Pricing Offerings
    Lang.aiTextrics
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    User Ratings
    Lang.aiTextrics
    Likelihood to Recommend
    8.5
    (2 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Lang.aiTextrics
    Likelihood to Recommend
    Lang.ai
    I've been using Lang.ai in my business for a few months now and it's been great. It's especially useful in scenarios where I need to quickly process large amounts of data, such as customer surveys or sales reports. It can handle text, numbers and images really well. For more complex tasks like natural language processing, Lang.ai is also a great choice.
    Incentivized
    Read full review
    Textrics
    Textrics is an AI-based tool that is powered by a state-of-the-art AI engine that can decipher the context and content of any text that you give it. This tool can help you extract context-based data from any form of text and you can use that data to understand trends and patterns.
    Incentivized
    Read full review
    Pros
    Lang.ai
    • Great auto-tagging
    • Improved tagging structure and system
    • Efficient notes and organisation
    Incentivized
    Read full review
    Textrics
    • Analysis text
    • User-friendly trainable framework.
    • Flexible Deployment.
    Incentivized
    Read full review
    Cons
    Lang.ai
    • More customization options when creating my own chatbot
    • Better integration with other platforms like Slack
    • The natural language processing accuracy could be improved to provide more accurate results in certain contexts.
    Incentivized
    Read full review
    Textrics
    No answers on this topic
    Alternatives Considered
    Lang.ai
    I recently compared Lang.ai with Glassbox, GetFeedback, and Watson Studio by IBM. I found that Lang.ai is the most comprehensive AI-based platform for automated customer feedback analysis. It has features like natural language processing, sentiment analysis, and emotion detection which are not available on the other platforms. Furthermore, Lang.ai's user interface is intuitive and easy to use, making it my top choice for automated customer feedback analysis.
    Incentivized
    Read full review
    Textrics
    No answers on this topic
    Return on Investment
    Lang.ai
    • More time for customer service
    • Addresses issues to prevent they occur again
    • Identify priority of escalations
    Incentivized
    Read full review
    Textrics
    • Text Analysis in a click.
    • Increase productivity.
    Incentivized
    Read full review
    ScreenShots