TrustRadius

LearnUpon vs. ServiceSim

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LearnUpon
Score 6.3 out of 10
N/A
LearnUpon partners with over 1,500 businesses worldwide to create meaningful learning experiences that empower employees, customers, and members. Whether their LMS is used to develop employees or onboard customers, LearnUpon helps users to deliver impactful training.N/A
ServiceSim
Score 0.0 out of 10
N/A
ServiceSim is an AI-enabled training partner that simulates the customer side of interaction so agents can practice even the most complex customer interactions in a real-life situation with all of the variables of a typical human conversation.N/A
Pricing
LearnUponServiceSim
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
LearnUponServiceSim
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsLearnUpon offers a standard SaaS subscription model, consisting of several price bands. Each price band includes a set number of MAUs or ‘Monthly Active Users’. Plans vary by feature and customer support priority. As the first step in a partnership with LearnUpon, a LearnUpon Account Executive (AE) will listen to any requirements to ensure the use case is a good fit, and recommend a LearnUpon plan to fit the specific usage, feature, and support requirements.—
More Pricing Information
Community Pulse
LearnUponServiceSim
Features
LearnUponServiceSim
Learning Management
Comparison of Learning Management features of Product A and Product B
LearnUpon
8.2
9 Ratings
0% above category average
ServiceSim
-
Ratings
Course authoring9.29 Ratings00 Ratings
Course catalog or library8.47 Ratings00 Ratings
Player/Portal8.59 Ratings00 Ratings
Learning content8.94 Ratings00 Ratings
Mobile friendly8.88 Ratings00 Ratings
Progress tracking & certifications7.59 Ratings00 Ratings
Assignments7.88 Ratings00 Ratings
Compliance management7.37 Ratings00 Ratings
Learning administration7.89 Ratings00 Ratings
Learning reporting & analytics8.39 Ratings00 Ratings
Social learning7.96 Ratings00 Ratings
Best Alternatives
LearnUponServiceSim
Small Businesses
iSpring LMS
iSpring LMS
Score 8.9 out of 10
iSpring LMS
iSpring LMS
Score 8.9 out of 10
Medium-sized Companies
iSpring LMS
iSpring LMS
Score 8.9 out of 10
iSpring LMS
iSpring LMS
Score 8.9 out of 10
Enterprises
Axonify
Axonify
Score 10.0 out of 10
Absorb LMS
Absorb LMS
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LearnUponServiceSim
Likelihood to Recommend
7.7
(9 ratings)
-
(0 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
LearnUponServiceSim
Likelihood to Recommend
LearnUpon
I think LearnUpon is a great LMS for an organization that focuses on internal learners, aka, employees. It's very easy to create courses, enroll learners, and mark attendance. For an association such as mine, more support would be helpful for appropriately setting up the store to reflect member and non-member accounts. In addition, it's difficult to do outside-the-box functions like transfers and refunds.
Verified User
Anonymous
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Vistio
No answers on this topic
Pros
LearnUpon
  • Integration with video conferencing platforms (primarily Zoom).
  • Timing out releasing of course materials and exams so students can't get eyes on something an instructor is not ready for them to see yet.
  • Customization of our store front and courses with regard to branding and graphics.
Verified User
Anonymous
Read full review
Vistio
No answers on this topic
Cons
LearnUpon
  • There are issues with users who have an account in more than one LearnUpon portal. If a user has an account in an existing LearnUpon portal, and they want to create an account in another LearnUpon portal, then they have to be invited to the new portal by an Administrator. but the user has no way of knowing that its a LearnUpon portal until they can't sign up. Its very confusing for the learner.
  • An email address is required in order to set up an account. We serve many providers who don't have email addresses for all of their staff, so this is a huge issue for us.
Verified User
Anonymous
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Vistio
No answers on this topic
Likelihood to Renew
LearnUpon
We've been a customer for six years and I don't see that changing anytime soon. We're very happy with LearnUpon.
Verified User
Anonymous
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Vistio
No answers on this topic
Alternatives Considered
LearnUpon
LearnUpon's interface and immersive experience blows the competition out of the water. LearnUpon understands the "big picture" of online learning and how to provide a system that is easy and fun to use for users at any level. LearnUpon's knowledge of their own platform, and their impeccable client support is unparalleled. LearnUpon understands our business and learning needs better than any competitor. Now that I'm using a different platform at another job, I miss LearnUpon every day!
Sarah Howard (she/her) | TrustRadius Reviewer
Sarah Howard (she/her)
Instructional Design Specialist
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Vistio
No answers on this topic
Return on Investment
LearnUpon
  • We have not implemented it yet due to unforeseen issues with a different vendor, but we have launched two pilots and it has been very well received.
  • The expected outcome is a lot more revenue because the catalog we have in our current LMS (Absorb) is very poorly designed and ineffective.
  • Another expected outcome is that people will be excited to learn more and be better ambassadors for our company.
Rebecca Mogollón | TrustRadius Reviewer
Rebecca Mogollón
Content Developer
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Vistio
No answers on this topic
ScreenShots

LearnUpon Screenshots

Screenshot of the learner experience. Designed to put the learner first, with features to motivate, remove barriers, and make training a convenient task that learners want to do.Screenshot of the course creation interface, where users build engaging courses without technical expertise. It includes interactive content options, including webinar and instructor-led training, SCORM and xAPI files, documents, and video.Screenshot of the Learning Journey, where the fact that learning isn't linear is appreciated. This helps users to deliver timely, targeted learning.Screenshot of an example of friendly competition. This helps to Encourage teams to hit their goals and places a spotlight on the best performing learners using Gamification and Leaderboards.Screenshot of the reporting interface. This offers learning data to track its impact on a business’s bottom line.

ServiceSim Screenshots

Screenshot of the AI customer responding with a realistic comment.Screenshot of the agent responds appropriately.Screenshot of the AI customer shows some frustration with the agent.Screenshot of the agent demonstrates empathy toward the customer.Screenshot of transcripts of each interaction are shared with supervisors to demonstrate proficiency.