Highly customizable LMS. While mostly highly immersive and intuitive, lacks some important integration features
September 22, 2021

Highly customizable LMS. While mostly highly immersive and intuitive, lacks some important integration features

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with LearnUpon

We started implementing LearnUpon earlier this year. At present, it is exclusively used by our professional development (education) department. We are only just now roughly 6 months into using this as our LMS, but it has helped our department transition out of using many physical materials for courses. It has also replaced some stop-gap measures regarding [the] implementation of course exams and user reviews. We are now in the process of fine-tuning and resolving pain points, but overall we have had (I would say) a [most] successful transition to using this as an integrated LMS for our association's members and non-members.
  • Integration with video conferencing platforms (primarily Zoom).
  • Timing out releasing of course materials and exams so students can't get eyes on something an instructor is not ready for them to see yet.
  • Customization of our store front and courses with regard to branding and graphics.
  • We have yet to be able to fully implement [a] two-way handshake between LearnUpon and our internal member tracking system.
  • It is not easy to filter members and non-members; currently, all have to be placed into one category and manually sorted through after the initial account creation, which hinders offering pricing tiers for each category.
  • Tracking sales tied to a specific user is not easy. In order to track when a person paid for a course, if they transferred their enrollment multiple times, we have to run a sales report of the original course in order to discern the amount the student paid, which can slow down the refund process when that need arises.
  • Discount codes, [bundled] pricing, and learning paths are three areas we were not easily able to offer before, and we are eager to begin rolling out.
  • Onboarding members who are used to purchasing course enrollments through our IMS is sometimes a challenge and sometimes results in inadvertent duplicate accounts being made.
  • Time tracking so that course attendance is compliant with state requirements is not easy and has not changed since implementing this LMS. How we track time is as we have prior to LearnUpon, which is a little bit of a disappointment.
  • Branding options and portals offer possibilities for us to offer courses and tailored user portals to smaller, out-of-area associations, that may not have the infrastructure and member base that we do.

Do you think LearnUpon delivers good value for the price?

Not sure

Are you happy with LearnUpon's feature set?


Did LearnUpon live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LearnUpon go as expected?


Would you buy LearnUpon again?


Zoom, MiCloud Connect (formerly ShoreTel), Microsoft Teams
With regard to course construction and design, I think LearnUpon excels in many areas. There tends to be a bit of a learning curve for new users, but the dashboard interface and finding courses that a student has enrolled in is pretty quickly resolved, and it is very convenient to house materials in LearnUpon and ensure that students are able to access them, rather than having to rely on printing materials and/or manually distributing documents through emails or some other digital means (DropBox, Drive, Hightail, etc.). It is, for all intents and purposes a Learning Management System, and is intended to manage and track students' coursework and learning. I will say though, that in terms of record-keeping, is an area where it falters. Finding and maintaining receipts of orders placed through the storefront is not convenient from an administrative standpoint. Processing a refund for a student if we cancel a class, that was an enrollment transferred from a previous class, is clunky. Guaranteeing that members are able to purchase course enrollments under their specific price tier, while at the same time preventing non-members from doing so, is not convenient and not something that is easily fixable. Currently, new users can only [default] to either members OR non-members, and that classification has to be manually adjusted. Given that some organizations can run into above 10,000 members, this is an obvious challenge.

LearnUpon Feature Ratings

Course authoring
Course catalog or library
Learning content
Mobile friendly
Progress tracking & certifications
Compliance management
Learning administration
Learning reporting & analytics