TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LexisNexis InterAction+

    Score6.9 out of 10
    N/ALexisNexis InterAction is a fully-featuerd customer relationship management (CRM) software.N/A

    MySQL

    Score8.4 out of 10
    N/AMySQL is a popular open-source relational and embedded database, now owned by Oracle.N/A
    Pricing
    LexisNexis InterAction+MySQL
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    LexisNexis InterAction+MySQL
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    LexisNexis InterAction+MySQL
    Considered Both Products
    LexisNexis
    No answer on this topic
    Oracle
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    94%
    Would buy again
    49 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    51 Answers
    Happy with the feature set
    No answers on this topic
    98%
    Happy with the feature set
    51 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    97%
    Lived up to sales and marketing promises
    36 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    46 Answers
    Features
    LexisNexis InterAction+MySQL
    Sales Force Automation
    Comparison of Sales Force Automation features of LexisNexis InterAction+ and MySQL
    Feature
    LexisNexis InterAction+
    5.1
    1 Ratings
    42% below category average
    MySQL
    -
    Ratings
    Customer data management / contact management8.01 Ratings00 Ratings
    Workflow management3.01 Ratings00 Ratings
    Territory management3.01 Ratings00 Ratings
    Opportunity management5.01 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.01 Ratings00 Ratings
    Interaction tracking3.01 Ratings00 Ratings
    Channel / partner relationship management6.01 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of LexisNexis InterAction+ and MySQL
    Feature
    LexisNexis InterAction+
    8.7
    1 Ratings
    12% above category average
    MySQL
    -
    Ratings
    Case management8.01 Ratings00 Ratings
    Call center management9.01 Ratings00 Ratings
    Help desk management9.01 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of LexisNexis InterAction+ and MySQL
    Feature
    LexisNexis InterAction+
    8.0
    1 Ratings
    3% above category average
    MySQL
    -
    Ratings
    Lead management7.01 Ratings00 Ratings
    Email marketing9.01 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of LexisNexis InterAction+ and MySQL
    Feature
    LexisNexis InterAction+
    4.7
    1 Ratings
    48% below category average
    MySQL
    -
    Ratings
    Task management5.01 Ratings00 Ratings
    Billing and invoicing management4.01 Ratings00 Ratings
    Reporting5.01 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of LexisNexis InterAction+ and MySQL
    Feature
    LexisNexis InterAction+
    4.3
    1 Ratings
    56% below category average
    MySQL
    -
    Ratings
    Forecasting4.01 Ratings00 Ratings
    Pipeline visualization4.01 Ratings00 Ratings
    Customizable reports5.01 Ratings00 Ratings
    Customization
    Comparison of Customization features of LexisNexis InterAction+ and MySQL
    Feature
    LexisNexis InterAction+
    4.3
    1 Ratings
    56% below category average
    MySQL
    -
    Ratings
    Custom fields4.01 Ratings00 Ratings
    Custom objects4.01 Ratings00 Ratings
    Scripting environment4.01 Ratings00 Ratings
    API for custom integration5.01 Ratings00 Ratings
    Security
    Comparison of Security features of LexisNexis InterAction+ and MySQL
    Feature
    LexisNexis InterAction+
    8.0
    1 Ratings
    5% below category average
    MySQL
    -
    Ratings
    Single sign-on capability8.01 Ratings00 Ratings
    Role-based user permissions8.01 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of LexisNexis InterAction+ and MySQL
    Feature
    LexisNexis InterAction+
    4.5
    1 Ratings
    50% below category average
    MySQL
    -
    Ratings
    Social data4.01 Ratings00 Ratings
    Social engagement5.01 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of LexisNexis InterAction+ and MySQL
    Feature
    LexisNexis InterAction+
    5.0
    1 Ratings
    40% below category average
    MySQL
    -
    Ratings
    Marketing automation5.01 Ratings00 Ratings
    Compensation management5.01 Ratings00 Ratings
    Platform
    Comparison of Platform features of LexisNexis InterAction+ and MySQL
    Feature
    LexisNexis InterAction+
    5.0
    1 Ratings
    42% below category average
    MySQL
    -
    Ratings
    Mobile access5.01 Ratings00 Ratings
    Best Alternatives
    LexisNexis InterAction+MySQL
    Small Businesses
    Salesflare
    Score10 out of 10
    MariaDB Platform
    Score9.1 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    PostgreSQL
    Score8.8 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    SQLite
    Score8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LexisNexis InterAction+MySQL
    Likelihood to Recommend
    6.0
    (1 ratings)
    8.5
    (146 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (5 ratings)
    Usability
    -
    (0 ratings)
    7.9
    (18 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    LexisNexis InterAction+MySQL
    Likelihood to Recommend
    LexisNexis
    It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
    Incentivized
    Read full review
    Oracle
    MySQL is best suited for applications on platform like high-traffic content-driven websites, small-scale web apps, data warehouses which regards light analytical workloads. However its less suited for areas like enterprise data warehouse, OLAP cubes, large-scale reporting, applications requiring flexible or semi-structured data like event logging systems, product configurations, dynamic forms.
    Incentivized
    Read full review
    Pros
    LexisNexis
    • Collects contact information from incoming employees
    • Synchronizes with Outlook contacts
    • Separate interface for marketing and casual users
    Incentivized
    Read full review
    Oracle
    • Stable - it just runs, with minimal downtime or errors
    • Fast - well-structured data is quickly written and read
    • Secure - MySQL is easy to keep data secure from people and applications that shouldn't see it
    • Easy to use - SQL is industry standard so no problems with adding, editing and reading data stored in MySQL
    Incentivized
    Read full review
    Cons
    LexisNexis
    • The Windows app for marketing could be more wizard driven and simpler
    • Technical support documentation is lacking in up to date information
    Incentivized
    Read full review
    Oracle
    • Learning curve: is big. Newbies will face problems in understanding the platform initially. However, with plenty of online resources, one can easily find solutions to problems and learn on the go.
    • Backup and restore: MySQL is not very seamless. Although the data is never ruptured or missed, the process involved is not very much user-friendly. Maybe, a new command-line interface for only the backup-restore functionality shall be set up again to make this very important step much easier to perform and maintain.
    Incentivized
    Read full review
    Likelihood to Renew
    LexisNexis
    No answers on this topic
    Oracle
    For teaching Databases and SQL, I would definitely continue to use MySQL. It provides a good, solid foundation to learn about databases. Also to learn about the SQL language and how it works with the creation, insertion, deletion, updating, and manipulation of data, tables, and databases. This SQL language is a foundation and can be used to learn many other database related concepts.
    Incentivized
    Read full review
    Usability
    LexisNexis
    No answers on this topic
    Oracle
    I give MySQL a 9/10 overall because I really like it but I feel like there are a lot of tech people who would hate it if I gave it a 10/10. I've never had any problems with it or reached any of its limitations but I know a few people who have so I can't give it a 10/10 based on those complaints.
    Read full review
    Support Rating
    LexisNexis
    No answers on this topic
    Oracle
    We have never contacted MySQL enterprise support team for any issues related to MySQL. This is because we have been using primarily the MySQL Server community edition and have been using the MySQL support forums for any questions and practical guidance that we needed before and during the technical implementations. Overall, the support community has been very helpful and allowed us to make the most out of the community edition.
    Incentivized
    Read full review
    Implementation Rating
    LexisNexis
    No answers on this topic
    Oracle
    1. Estimate your data size. 2. Test, test, and test.
    Incentivized
    Read full review
    Alternatives Considered
    LexisNexis
    No answers on this topic
    Oracle
    MongoDB has a dynamic schema for how data is stored in 'documents' whereas MySQL is more structured with tables, columns, and rows. MongoDB was built for high availability whereas MySQL can be a challenge when it comes to replication of the data and making everything redundant in the event of a DR or outage.
    Incentivized
    Read full review
    Return on Investment
    LexisNexis
    • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
    Incentivized
    Read full review
    Oracle
    • As it is an open source solution through community solution, we can use it in a multitude of projects without cost license
    • The acquisition by Oracle makes you need to contract support for the enterprise version
    • If you have knowledge about oracle databases, you can get more out of the enterprise version
    Incentivized
    Read full review
    ScreenShots