What users are saying about
2 Ratings
12 Ratings
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Score 6.9 out of 100
2 Ratings
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Score 9 out of 100

Likelihood to Recommend

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Thryv

Any social media marketing job, website development, email campaigns, or training schedule. It is less appropriate to be used for the day of use.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

LexisNexis InterAction
5.1
Thryv
Customer data management / contact management
LexisNexis InterAction
8.0
Thryv
Workflow management
LexisNexis InterAction
3.0
Thryv
Territory management
LexisNexis InterAction
3.0
Thryv
Opportunity management
LexisNexis InterAction
5.0
Thryv
Integration with email client (e.g., Outlook or Gmail)
LexisNexis InterAction
8.0
Thryv
Interaction tracking
LexisNexis InterAction
3.0
Thryv
Channel / partner relationship management
LexisNexis InterAction
6.0
Thryv

Customer Service & Support

LexisNexis InterAction
8.7
Thryv
Case management
LexisNexis InterAction
8.0
Thryv
Call center management
LexisNexis InterAction
9.0
Thryv
Help desk management
LexisNexis InterAction
9.0
Thryv

Marketing Automation

LexisNexis InterAction
8.0
Thryv
Lead management
LexisNexis InterAction
7.0
Thryv
Email marketing
LexisNexis InterAction
9.0
Thryv

CRM Project Management

LexisNexis InterAction
4.7
Thryv
Task management
LexisNexis InterAction
5.0
Thryv
Billing and invoicing management
LexisNexis InterAction
4.0
Thryv
Reporting
LexisNexis InterAction
5.0
Thryv

CRM Reporting & Analytics

LexisNexis InterAction
4.3
Thryv
Forecasting
LexisNexis InterAction
4.0
Thryv
Pipeline visualization
LexisNexis InterAction
4.0
Thryv
Customizable reports
LexisNexis InterAction
5.0
Thryv

Customization

LexisNexis InterAction
4.3
Thryv
Custom fields
LexisNexis InterAction
4.0
Thryv
Custom objects
LexisNexis InterAction
4.0
Thryv
Scripting environment
LexisNexis InterAction
4.0
Thryv
API for custom integration
LexisNexis InterAction
5.0
Thryv

Security

LexisNexis InterAction
8.0
Thryv
Single sign-on capability
LexisNexis InterAction
8.0
Thryv
Role-based user permissions
LexisNexis InterAction
8.0
Thryv

Social CRM

LexisNexis InterAction
4.5
Thryv
Social data
LexisNexis InterAction
4.0
Thryv
Social engagement
LexisNexis InterAction
5.0
Thryv

Integrations with 3rd-party Software

LexisNexis InterAction
5.0
Thryv
Marketing automation
LexisNexis InterAction
5.0
Thryv
Compensation management
LexisNexis InterAction
5.0
Thryv

Platform

LexisNexis InterAction
5.0
Thryv
Mobile access
LexisNexis InterAction
5.0
Thryv

Email & Online Marketing

LexisNexis InterAction
Thryv
5.7
Landing pages
LexisNexis InterAction
Thryv
10.0
Mobile optimization
LexisNexis InterAction
Thryv
1.0
Email deliverability reporting
LexisNexis InterAction
Thryv
6.0

Lead Management

LexisNexis InterAction
Thryv
5.5
Data quality management
LexisNexis InterAction
Thryv
4.0
Automated sales alerts and tasks
LexisNexis InterAction
Thryv
7.0

Campaign Management

LexisNexis InterAction
Thryv
9.0
Calendaring
LexisNexis InterAction
Thryv
8.0
Event/webinar marketing
LexisNexis InterAction
Thryv
10.0

Social Media Marketing

LexisNexis InterAction
Thryv
7.0
Social sharing and campaigns
LexisNexis InterAction
Thryv
10.0
Social profile integration
LexisNexis InterAction
Thryv
4.0

Reporting & Analytics

LexisNexis InterAction
Thryv
5.0
Dashboards
LexisNexis InterAction
Thryv
9.0
Standard reports
LexisNexis InterAction
Thryv
4.0
Custom reports
LexisNexis InterAction
Thryv
2.0

Platform & Infrastructure

LexisNexis InterAction
Thryv
5.5
Role-based workflow & approvals
LexisNexis InterAction
Thryv
6.0
Customizability
LexisNexis InterAction
Thryv
5.0

Pros

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Thryv

  • Website design
  • Mailing list subscribers
Anonymous | TrustRadius Reviewer

Cons

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Thryv

  • Price is high.
  • It takes a while to get any customer service assistance.
Anonymous | TrustRadius Reviewer

Support Rating

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Thryv

Thryv 8.0
Based on 1 answer
Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.
Anonymous | TrustRadius Reviewer

Alternatives Considered

LexisNexis InterAction

No answers on this topic

Thryv

Thryv was more user-friendly and cost-effective for the services it provides.
Anonymous | TrustRadius Reviewer

Return on Investment

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

Thryv

  • We have grown our mailing list substantially.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Thryv

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LexisNexis InterAction
6.0
Thryv
9.0

Support Rating

LexisNexis InterAction
Thryv
8.0

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