LightEdge vs. Rackspace Fabric

OnRamp is great for medium or large size companies that need to organize information in a way that is easily accessible. It is not great for small companies who don't have a lot of customers.

Incentivized

I am highly likely to recommend Rackspace Cloud Monitoring to a colleague. This is assuming they have a decent background in working on cloud servers. If you don't mind digging in yourself to solve problems, then this is a great resource. If you are just learning how to set up servers on your own, then I recommend at least hiring someone to help you use the service. With that being said, Rackspace makes it easy for people you may hire to seamlessly work within your account. They get their own separate developer account.

Incentivized

• OnRamp does a great job at pulling up specific contact information about our donors
• OnRamp allows for us to find detailed payment information regarding postings to our general ledger
• It is very easy to run various reports with OnRamp

Incentivized

• Immediate email notifications: In case a service is down on our servers, we get immediate email notifications via rackspace cloud monitoring service. This helps us to know about the issues and we get in contact with support team to get it resolved.
• Configuration on specific services: We can configure this monitoring on specific services. So for example if i don't want to get notified if MySQL concurrent users limit reached, then I do not need to configure this monitoring for MySQL. I can just use it whenever needed for defined services.
• Group emails and technical contacts emails: The monitoring service can send email alerts to a number of email addresses. Primarily the ones who are added as a technical contact. It helps all people get notified about any issue.
• Auto ticket management: Rackspace automatically creates a support ticket when a service is down and is notified by their monitoring service.

Incentivized

• I hear complaints from our donations department on how extractions can be difficult at times when pulling multiple years information
• OnRamp can make room for improvement by allowing us to make changes from an admin standpoint on how we pull up certain reports

Incentivized

• It would be nice if there were more templates so that beginners could easily create complex monitors
• I seemed to stumble upon the cloud monitoring service after having Rackspace for a while

Incentivized

OnRamp is much easier to use then Financial Edge with its user-friendly interface. Financial Edge seems dated and is much more complicated when running reports.

Incentivized

I also used Monitis as a monitoring service for our server. Rackspace'S monitoring sends immediate notifications while Monitis might take a couple minutes to understand if a service is down. Since Rackspace has their monitoring integrated with their support system, it helps us a lot and we don't need to call support all the time.

Incentivized

• OnRamp saves us time on retrieving data
• OnRamp helps us organize payment information and makes it easily accessible for users
• The security of using OnRamp is the best investment a company can make.

Incentivized

• I have overpaid in the past for services I didn't need
• The steepish learning curve might slow things down at first
• I have learned a lot using Rackspace Cloud Monitoring!

Incentivized