LigoLab LIS & RCM Operating Platform vs. Therabill by WebPT

I'd highly recommend LigoLab for any lab environment looking to raise the efficiency of their daily workflow processes. A lot of other platforms require a bit of legwork to fit into a given workflow, but LigoLab is robust and adaptable with ample customer support that will allow you to find the most optimal solution to any issues you're facing. I would recommend it to any smaller lab focusing on anatomic pathology/molecular testing.

Incentivized

We have a single location practice and Therabill does most of what we need well. I believe it could easily be scaled to more than one location for others.

Incentivized

• Simplified Order Entry.
• Efficient Organization of Cases.
• Robust and Adaptable Reporting.
• Compilation of Detailed Statistics.
• Highly Customizable.

Incentivized

• Great integration with WebPT
• Love the auto posting of patient payments when we apply ERAs - and the ability to not apply if there is a secondary.
• The Patient statements are pretty easy to send out. Love that we have options to print or email them.
• The zendesk site answers a LOT of questions and is a fantastic resource.

Incentivized

• Further customizability of certain core sections to display more information would be useful. There are some times when my users would like to have certain features or implementations available, but due to the restrictive nature of core functionality, these aren't easily configured or possible at times.
• Speed of platform. Due to how the program is implemented, booting it up can take some time on the user end though it is fine once someone enters the LIS environment. Ideally, we'd have faster load times for the program as that is the biggest complaint I receive from our doctors who use multiple systems on a daily basis.

Incentivized

• The reports are a bit hard to understand
• Support is slower and often does not seem to grasp what we need.
• I wish we could set claims aside when they needed work so they would not go out when we batch bill.
• I wish I could just deactivate a provider who goes on leave and stop paying for them instead of having to delete them and reenter later.

Incentivized

We are actually looking at other options - unsure whether we will continue

Incentivized

Chat is great but often not working or very slow responses. Can't easily talk to a person about issues and emails are very slow to get answered

Incentivized

Compulink was not a good thing at all. Therabill is much better. Kareo was better in some way, but worse in others. We moved to Therabill for lower cost and because it was bought by WebPT and we figured they would be putting all improvements toward that

Incentivized

• Since we've implemented the platform we've been able to provide our services to more clients by presenting them with a highly functional reporting platform that will efficiently distribute finalized reports to them directly. The ease of access on the platform has made our workflows more efficient and allowed us to reduce turnaround time from receipt of a specimen to final report release.

Incentivized

• I don't like the pricing. We have many part time employees and I think we overpay.
• Claims flow pretty quickly through and help up get paid sooner.

Incentivized